Job Description

The Insurance Services Representative serves as a trusted resource for residents, family members, healthcare facilities, and powers of attorney, helping them understand their insurance coverage, billing, and account status. This role will manage a portfolio of insurance accounts, resolve questions, coordinate with internal teams, and help customers maintain their insurance coverage. This position is centered on customer service, account management, and relationship building.

Responsibilities

• Manage a portfolio of customer insurance accounts.
• Build positive relationships with residents, family members, healthcare facilities, and powers of attorney.
• Answer questions related to billing, insurance coverage, account status, and payment options.
• Research and resolve account concerns with professionalism, empathy, and attention to detail.
• Partner with internal departments to resolve issues and ensure accurate account
• Educate customers on payment options and help maintain active insurance coverage.
• Maintain thorough and accurate account documentation.
• Prioritize multiple responsibilities while meeting service, quality, and productivity expectations.
• Emphasize customer service in all aspects of operations.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
• Reacts positively to change and performs other duties as assigned.

Qualifications

• Experience in customer service, account management, insurance, healthcare, billing, financial services, or a related field.
• Strong communication and interpersonal skills with a customer-first mindset.
• Excellent organization and time management skills.
• Ability to analyze information, solve problems, and make sound decisions.
• Attention to detail and a commitment to accuracy.
• Proficiency with Microsoft Office applications.
• Ability to work independently while collaborating effectively with a team.

• Experience in insurance, healthcare, medical billing, revenue cycle, or financial services.
• Experience managing customer accounts or resolving billing inquiries.
• Knowledge of Medicare, Medicaid, or health insurance is a plus.

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.