EXL

Insurance Sales Leader

EXL  •  United States (Onsite)  •  5 months ago
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Job Description

Key Responsibilities:

Strategic Leadership

  • Define and execute the sales and growth strategy for insurance BPO and digital services across North America and global markets.
  • Lead and inspire a team of senior sales and business development professionals to achieve aggressive revenue and profitability goals.
  • Partner with executive leadership, delivery, and product teams to align sales strategy with corporate objectives and client demand.
  • Shape the company’s market positioning and value proposition in a rapidly evolving insurance ecosystem.

Growth & Market Expansion

  • Identify high-value opportunities across core insurance domains: policy administration, claims, underwriting, customer service, and digital enablement.
  • Drive transformation-led outsourcing deals, managed services, and AI-enabled operations opportunities.
  • Cultivate executive-level relationships to influence decision-making and establish long-term strategic partnerships.
  • Oversee pipeline management, forecasting, and strategic account planning to ensure predictable growth.

Client & Partner Engagement

  • Serve as a senior advisor to client executives, helping them navigate operational modernization, cost optimization, and digital transformation.
  • Negotiate complex, outcome-based contracts involving multi-shore delivery, performance SLAs, and transformation incentives.
  • Foster strategic alliances with technology partners, insurtechs, and ecosystem players to enhance solution capabilities.

Innovation & Collaboration

  • Collaborate with delivery and innovation teams to co-create next-generation solutions that leverage automation, analytics, and AI.
  • Provide thought leadership through industry forums, speaking engagements, and client advisory boards.
  • Offer market insights to guide product investments, pricing strategies, and solution differentiation.

Qualifications:

  • Bachelor’s degree in Business, Finance, Insurance, or related field; MBA or advanced degree strongly preferred.
  • 15+ years of experience in sales leadership within the insurance BPO, technology services, or consulting sectors.
  • Proven success leading large-scale sales organizations or driving high-value, multi-year outsourcing and digital transformation engagements.
  • Deep understanding of insurance operations, digital transformation trends, and regulatory frameworks.
  • Strong executive presence and ability to engage with C-suite leaders across P&C, Life, and Health insurance segments.
  • Demonstrated success in creating go-to-market strategies and executing large, strategic pursuits.
  • Experience managing global delivery models and offshore/nearshore service delivery partnerships.

Preferred Expertise:

  • Familiarity with automation, AI/ML, data analytics, and platform modernization in insurance.
  • Strong industry network across carriers, TPAs, and brokers.
  • Track record of driving new logo acquisition and expanding strategic accounts.

Leadership Attributes:

  • Visionary, growth-oriented leader with a strategic and entrepreneurial mindset.
  • Collaborative influencer who thrives in a matrixed, global organization.
  • Customer-focused and data-driven in decision-making and execution.
  • Skilled at building high-performance teams and inspiring a culture of accountability and excellence.
EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
Website
exlservice.com
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