Job Description

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

The Insurance Agent plays a key role in delivering expert insurance guidance and personalized service to clients. This position requires strong industry knowledge, customer service acumen, and a proactive approach to meeting client needs. The Insurance Agent is responsible for developing and maintaining relationships with policyholders, identifying insurance needs, and recommending appropriate solutions to drive customer satisfaction and business growth.

This role operates on a hybrid schedule, requiring on-site presence at our Lehi, UT office three days a week (Tuesday through Thursday)

Responsibilities

• Develop and maintain strong relationships with clients in a dynamic, fast-paced sales environment.
• Handle incoming lead calls to assess customer needs, cross-sell and upsell products, and present tailored insurance solutions.
• Provide timely and accurate responses to client inquiries via phone, email, and chat, ensuring resolution of policy and claims-related issues.
• Stay informed about company products and industry best practices to provide current and relevant information to clients.
• Assist with policy changes, renewals, and claims inquiries, ensuring compliance with procedures and regulations.
• Maintain accurate records of client interactions and policy documentation.
• Collaborate with internal teams to resolve complex issues and enhance client experiences.
• Attend training sessions and team meetings to stay updated on insurance products and industry trends.

Essential Functions

• Communicate clearly and professionally across various channels (phone, email, chat) to resolve customer inquiries.
• Maintain active insurance licenses and complete ongoing education requirements.
• Accurately document client interactions, policy updates, and service resolutions.
• Analyze client needs and recommend insurance products that meet regulatory and organizational standards.
• Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
• Maintain professional interaction with internal and external stakeholders
• Ability to work in a fast-paced and high-stress environment

Minimum Qualifications

• Resident Insurance Producer License required (may be obtained post-offer, prior to start date).
• Strong communication and presentation skills.
• Demonstrated success in cross-selling and maintaining a client portfolio.
• Ability to work independently and as part of a team.
• Proficiency in CRM systems and Microsoft Office applications.
• Strong analytical, problem-solving, and organizational abilities.

Preferred Qualifications

• Bachelor’s degree in business administration or related field
• Minimum of 2 years of sales experience
• Experience with insurance software and CRM systems
• Knowledge of property management or real estate industry
• Bilingual proficiency in English and Spanish for enhanced customer support capabilities
• Demonstrates success in cross-selling insurance products and maintaining an assigned book of business

AI & Operational Fluency

Benefits:

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?