Job Description

Purpose

The Insurance Reimbursement Specialist is responsible for the timely follow up and collection efforts on outstanding receivable accounts that are billed to insurance companies. This position is responsible for ensuring payment of claims from commercial insurers, managed care plans, and state and federal plans; this includes following up on zero pay claims (denials) as well as claims for which we have not received a payer response and issues that arise during the verification of insurance coverage. The Insurance Reimbursement Specialist is also responsible for the management and collection of insurance balances through the use of automated systems and revenue cycle processes. This position ensures acceptable reimbursement and appropriate days in accounts receivables with timely account follow-up and resolution of outstanding charges owed by third party payers.

Health, Wellness & Retirement Benefits:

• Medical, Dental & Vision insurance
• Paid time off & paid holidays
• Retirement with contribution match
• Life & AD&D, pet insurance
• Employee assistance program, & more!

Compensation:

• The wage range for this position is $24.48 per hour to $‎30.78 per hour.
• Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.
• Union: SEIU Healthcare 1199NW

Primary Responsibilities:

• Accurately decipher denial reason and prospectively plans follow-up steps utilizing the electronic billing system
• Collection efforts for primary, secondary, or tertiary Insurances, which include calling commercial and government insurance companies
• Review managed care contracts to determine correct reimbursement for each account
• Submit written appeals for underpayments to insurance companies
• Tracks, recognizes trends and analyzes ways to fix/reduce payer denials and rejections
• Call insurance companies to check on the status of unpaid claims
• Works on and tracks outgoing and incoming correspondence from insurance companies
• Understands and follows all federal, state, and local payer-billing requirements.
• Print and re-file claims as needed
• Answer incoming patient and insurance company phone calls as received
• Work outstanding accounts receivable from work queues with proficiency and 95% accuracy
• Meets individual quality and quantity performance goals

Required Skills:

• Ability to adhere to Neighborcare Health policy and procedures
• Ability to be detail oriented and to problem-solving
• Ability to interpret and discuss an insurance explanation of benefits and payments
• Ability to meet and comply with HIPAA/Confidentiality policies and procedures
• Ability to organize, problem solve, and work under pressure independently to meet critical deadlines
• Ability to demonstrate predictable, reliable and timely attendance
• Knowledge of Managed Care, Medicare and Medicaid guidelines
• Skill in time management
• Knowledge and understanding of policies and procedures governing credit balance analysis and resolution of provider contracts with insurance companies

Education/Experience Requirements:

• High School Diploma or equivalent
• Revenue Cycle Specialist Certification (AAHAM) after 6 months
• 2-3 years of medical and/or dental A/R insurance follow up and denial research

Preferred Requirements:

• Associate's Degree
• Revenue Cycle Specialist Certification (AAHAM)
• 2-5 years administrative experience in a medical facility, health insurance verification, customer service, call center or related area

About Neighborcare Health:

Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan.

We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay.

Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health.

Learn more about us here.

The full job description is available upon request.