Job Description

Posting number: 194975

Department: Department of Insurance

Job classification: Insurance Analyst II

Posting type: Open

Categories: Customer Service, Insurance

Summary

Mission Statement:

The mission of the State of South Carolina Department of Insurance is to protect and serve the insurance consumers by promoting a fair, stable, and competitive insurance market through regulation, education, and advocacy. For more information about working at the SC Department of Insurance, please visit www.careers.sc.gov.

This position is located in the Consumer and External Affairs Division's Office of Consumer Services.

This role reports directly to the OCS Program Manager with direct supervision of a Supervising Analyst/Insurance Regulatory Analyst III. The Insurance Regulatory Analysts II in the Office of Consumer Services play an important role in ensuring the Department of Insurance is able to achieve its mission.

Specifically, the Insurance Regulatory Analyst:

• Reviews, investigates, and tracks written complaints & inquiries concerning a variety of insurance policies (this position is ideal for an analyst specializing in Property and Casualty (P&C) insurance issues, including auto, homeowners, personal lines, commercial, and workers' compensation insurance policies).
• Responds to consumer needs relating to P&C and Life, Accident & Health-LA&H products; provides market assistance by helping to identify hard-to-place insurance coverage within the insurance market.
• Assists multiple entities including State government agencies, as well as consumers following a catastrophic event.
• Provides training, assistance, and mentoring to other Department staff.
• Represents the Department at public outreach events and educational forums which may take place in the evenings & weekends, and may require occasional travel.
• Provides primary support to the Office of Consumer Services Administrative Staff, including Call Center/Switchboard operations, and Complaint Assignments & Distribution within the division.

Examples of duties

A bachelor’s degree or at least three (3) years’ experience as a Licensed Insurance Producer or Insurance Customer Service Representative, servicing P&C and/or LA&H insurance products.

Qualifications

• Experience as a Licensed Producer or Insurance Customer Service Representative, servicing both P&C and LA&H products.
• Direct experience with flood insurance and catastrophe management.
• Knowledge of applicable state insurance laws, rules, regulations, & applicable federal laws.
• Knowledge of investigative techniques and principles and practices of the insurance industry, including underwriting and claims.
• Excellent written and verbal communication skills.

Supplemental information

• Must have the ability to present clear, concise, and comprehensive written & oral reports.
• A writing sample will be required. Ability to analyze facts and reach sound conclusions.
• Ability to establish & maintain effective working relationships with the public, insurers, and industry representatives.
• Ability to respond professionally in all situations. Strong computer skills (ability to complete intermediate-level tasks in Access, Excel, Publisher, and other Microsoft Office and Adobe programs).
• Ability to exercise initiative and sound judgment. Must be able to multi-task, meet deadlines, and prioritize multiple projects. Expertise, knowledge, and experience or educational training in the programs, functions, and activities of the insurance industry in South Carolina.

Educational Credentials:

Applicants indicating college credit or degree(s) on the application will be required to submit a sealed, certified copy of the transcript(s) prior to beginning employment. Failure to produce an official, certified transcript will result in any conditional offer of employment being rescinded.

Equal Opportunity Employer:

It is the policy of the South Carolina Department of Insurance to provide equal employment opportunities to all job applicants and employees and applicants without regard to their race, color, religion, national origin, sex (including, but not limited to, pregnancy, childbirth or related medical conditions and lactation), disability or age.

Veteran Preference Statement:

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

The Department of Insurance offers an exceptional benefits package for FTE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan (pension plan option) and Deferred Compensation Programs
• Employee Assistance Program
• Free counseling sessions for employees and household members
• Free legal counseling
• Free financial counseling
• Flexible Work Schedules
• Compressed work weeks
• Part-time telecommuting
• Flex-time
• Contingent upon completing required probationary period
• Free Gym Access
• Growth Opportunities
• Certifications/designation program allowing for salary increases and bonuses
• Infants at Work Program
• Employees eligible to bring their newborn/infant to the workplace
• Free Parking

Disaster Response:

This position is considered essential in the event of an emergency or major disaster. Incumbent is required to participate in emergency or major disaster response activities as outlined in the DOI Disaster Response Plan. During such times, the incumbent should regard himself/herself as being on 24-hour call and subject to duty when such an event occurs or is anticipated to occur.