Job Description

Position Title: Insurance Payment Poster

Position Type: Temporary

Reporting To: Director of Payment Posting

Location: Phoenix, AZ

Company: Signature Dental Partners

Signature Dental Partners (SDP) is an established and respected private equity backed dental support organization (DSO) providing affiliated dentists in the Southwest, Mountain and Pacific Northwest regions with proven non-clinical business support functions. This non-clinical support allows dentists to spend more time and attention on patient care rather than burdensome administrative functions. Affiliated dentists benefit from professionally managed non-clinical support services such as human resources, payor relations, group purchasing, vendor management, capital investments, staff management, recruiting, finance, marketing, and information systems.

The Insurance Payment Poster plays a critical role in ensuring accurate and timely posting of insurance payments, supporting daily reconciliation processes, and maintaining financial accuracy across practice accounts. This position partners closely with internal teams and dental practices to ensure efficient revenue cycle operations and optimal account management.

Job Responsibilities:

• Accurately post insurance payments, including EFTs, checks, and electronic remittances, in a timely manner.
• Review and interpret EOBs (Explanation of Benefits) to ensure correct allocation of payments, adjustments, and patient balances.
• Reconcile posted payments against deposit slips, bank reports, and internal reconciliation tools.
• Identify, research, and resolve discrepancies related to payment posting and reconciliation.
• Prepare and distribute deposit summary reports and communicate findings to practice.
• Send patient balance notifications based on updated account activity and balances.
• Collaborate with dental practices and internal teams to address payment questions, discrepancies, and account inquiries.
• Maintain accurate and organized records of all payment posting and reconciliation activities.
• Support continuous process improvement initiatives to enhance accuracy, efficiency, and cash flow.
• Ensure compliance with HIPAA and internal financial controls.

Requirements:

• Preferred experience in dental or medical revenue cycle management, payment posting, or billing.
• Strong understanding of EOBs and insurance payment workflows.
• High attention to detail with strong accuracy in financial transactions.
• Proficiency in Microsoft Excel for tracking, reporting, and reconciliation.
• Strong organizational, analytical, and problem-solving skills.
• Clear and professional communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Expectations and Performance

• Accurate and timely posting of all insurance payments with minimal errors or rework.
• Daily reconciliation completed with discrepancies identified and resolved promptly.
• Clear and consistent communication with practices and internal teams.
• Timely delivery of deposit summaries and reporting.
• Contribution to reduced unapplied cash and improved account accuracy.
• Ability to meet daily, weekly, and monthly productivity benchmarks.
• Active participation in team collaboration and continuous improvement efforts.