This vacancy is a placement opportunity within Wiltshire Council's Temporary Bank (WTB). Applicants successful in securing this role will join the WTB and be assigned to this specific placement, with opportunities to be considered for future temporary assignments across the council. The assignment will be for an initial period of 12 weeks and could be extended further. Please note this role is not available to existing staff.
Salary: £28,153 - £29,542 per annum
Hours per week: 37 hours
Temporary/Fixed term: 12 weeks
Do you enjoy a varied workload and have an enquiring mind?
As an Insurance Information Coordinator, you will assist in the administration and processing of public liability claims and offer admin support to the Insurance Officers.
We are looking for someone with strong administration skills who can learn quickly, use their initiative and exercise sound judgement when a query does not fit the usual process.
The Insurance Team sits within the Corporate Finance and Procurement Department and is responsible for managing the council’s insurance policies and claims.
The team is very experienced and skilled in insurance, able to co-ordinate a very busy workload; respond to claimants with care and professionalism; and provide advice valued across the council’s services.
As an Insurance Information Co-ordinator, you will assist with the creation and processing of Council insurance claims.
You will be organised, accurate and able to manage competing tasks. You will be confident investigating queries, using your judgement and deciding the appropriate next step when the answer is not immediately obvious.
Previous administrative and/or data input experience is preferred for this role, and prior customer service skills are desirable.
Good IT skills and the ability to learn new systems are essential. You should be comfortable taking ownership of queries and finding solutions rather than relying solely on step-by-step instructions.
Unless otherwise indicated, all interviews are held virtually on Microsoft Teams or by phone where this is not possible. Candidates will be sent a link before the interview to download the Teams App
The WTB provides a pool of fully vetted and cleared candidates who are ready to undertake temporary assignments across a range of council services. These opportunities offer flexibility, varied experience, and can often lead to permanent career opportunities within Wiltshire Council.
The length of assignments will vary according to council needs. Assignments can be up to a maximum of 12 weeks and will include school holidays and term times.
Benefits of joining the WTB include:
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.
Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.
We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.
Kay Beckett, Insurance Team Leader, at Kay.Beckett@wiltshire.gov.uk
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Please download and read the role description and person specification carefully before you apply.
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Statement of commitment to equality and inclusion
Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).
Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.
Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.
Our vision is to build stronger, more resilient communities and our core values underpin what we do, what we stand for and how we do things.
We deliver more than 350 services to the people of Wiltshire, from public health and social care to planning and street maintenance, schools and libraries.
We’re a forward-thinking council and we recognise a good idea can come from anyone, at any level. That’s why we encourage our people to be innovative and find new ways to tackle old issues. Our values support this and make us unique; we embrace change, treat everyone fairly and value diversity.
We focus on opportunities and possibilities, rather than limitations and promote flexible working. We want to ensure that we encourage a culture that places customers at its centre.
Join us and you will enjoy the chance to achieve your full potential and enjoy a truly fulfilling career in a beautiful part of the country.
