Job Description

Insurance Enrollment Specialist (Remote)

Smile Partners USA is seeking a detail-oriented Insurance Enrollment Specialist to join our Revenue Cycle team. This fully remote position is responsible for managing insurance web portal access, EFT enrollments, ERA setup, and payer system administration to support our growing network of dental practices. The ideal candidate is self-driven, organized, and experienced working with dental insurance and revenue cycle processes.

Position Details

• Job Title: Insurance Enrollment Specialist
• Location: Fully Remote
• Schedule: Monday-Friday
• Hours: Flexible 8-hour shift between 7:00 AM and 7:00 PM
• Employment Type: Full-Time, Non-Exempt

Why This Role?

We are looking for someone to lead and manage insurance web portal access and EFT enrollment processes across multiple dental practices. This role plays a critical part in ensuring providers are properly enrolled and that our teams have seamless access to payer systems and payment information.

Key Responsibilities

• Set up and maintain insurance web portals for AR teams, offices, and vendor partners.
• Manage and maintain portal login databases and access credentials.
• Troubleshoot portal issues and ensure effective access to eligibility, benefits, claims, and payment information.
• Collaborate with newly integrated dental offices to transfer portal and EFT ownership information.
• Coordinate EFT and ERA enrollment setup and modifications with internal posting teams.
• Research and establish enrollment processes with new payers and vendors.
• Partner with credentialing teams to ensure provider and location information is accurate for enrollment purposes.
• Support revenue cycle initiatives through process improvement and workflow optimization.

Qualifications

Required

• High School Diploma or equivalent.
• Minimum of 2 years of dental office or dental revenue cycle experience working with dental insurance.
• Strong communication and problem-solving skills.
• Excellent attention to detail and organizational skills.
• Ability to work independently and take initiative in developing processes and solutions.

Preferred

• Prior credentialing experience.
• Experience with EFT and ERA enrollments.
• Experience troubleshooting payer portals and insurance systems.
• Ideal Candidate

You are someone who enjoys working behind the scenes to keep systems running smoothly. You're comfortable communicating with insurance payers, dental office teams, and vendors while managing multiple enrollments and deadlines. You thrive in an independent work environment and have a strong process-improvement mindset.