Job Description

Insurance Customer Service Representative

Gap, PA

Step into a stable, relationship-driven career where your communication skills and attention to detail make a direct impact every day.

Why You'll Love Working with Us

• Stable Industry: Build a long-term career in the insurance industry with a company experiencing steady growth.
• Professional Growth: Join a growing company that offers opportunities to expand your responsibilities and advance your career over time.
• Variety in Your Day: Handle a mix of customer service, policy support, billing assistance, and carrier communication with a wide range of client needs and responsibilities.
• Supportive Team Environment: Join a close-knit team of CSR professionals who work together to help each other succeed.
• Relationship-Driven Work: Make a meaningful impact by helping clients understand their coverage and feel supported every time they call.

About Us

Beiler Insurance is a family-owned independent insurance agency that helps individuals, families, and businesses throughout Lancaster and Chester County protect what matters most. We focus on personalized service, practical coverage solutions, and building long-term relationships with the clients we serve.

What You'll Do as an Insurance Customer Service Representative:

• Serve as the first point of contact for clients by assisting them in person, by phone, and via email.
• Process policy changes, including endorsements, updates, cancellations, and billing-related requests.
• Communicate with insurance carriers to resolve servicing issues and support client coverage needs.
• Explain policy details and coverage options clearly and accurately to clients.
• Assist clients with billing questions and process payments through carrier websites.
• Maintain accurate client records within the agency management system.

Our Ideal Insurance Customer Service Representative:

• Experienced Professional: At least 3 years of customer service, administrative, clerical, or insurance-related experience, along with strong computer and typing skills and the ability to learn new programs.
• Customer-Focused Communicator: Communicates clearly and professionally while creating a positive experience for every client.
• Detail-Oriented and Organized: Maintains accuracy, prioritizes tasks effectively, and works well in a fast-paced office environment.
• Team-Oriented: Contributes to a supportive office culture where coworkers help each other succeed and serve clients well.

What We Offer Our Insurance Customer Service Representative:

• $25-$34 per hour, depending on experience
• Health insurance
• Paid time off
• Paid holidays
• Retirement plan with 3% company match
• Short-term and long-term disability
• Life insurance
• Annual bonus & Christmas banquet
• Comprehensive training and mentoring
• Family-owned company with a supportive team environment and long-term stability

To Apply

Insurance Customer Service Representatives, Customer Service Professionals, Administrative Assistants, and Insurance Office Support candidates seeking a stable, relationship-driven career are encouraged to apply.

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Requirements

• At least 3 years of customer service, administrative, clerical, or insurance-related experience
• Strong computer and typing skills