Job Description

We are looking for an Insurance Coordinator to join our Home Health team in Thousand Oaks. If you're organized, detail-oriented, and enjoy helping patients receive the care they need, this is an opportunity to build a rewarding career with a company that values its employees and the communities it serves.

Every day, you'll play an important role in supporting patient care by coordinating insurance authorizations, managing documentation, and ensuring smooth communication between patients, providers, and healthcare teams.

Insurance Coordinator – Home Health

Location: Thousand Oaks, CA

Schedule: Full-Time, In-Office | Monday–Friday | 8:00 AM–5:00 PM

Compensation

The hourly range for this position at commencement of employment is expected to be between $29-$33 per/hour; however, pay offered may vary depending on multiple individualized factors, including job-related knowledge, licensure, skills, and experience.

Position Overview

The Insurance Coordinator is responsible for verifying insurance coverage, obtaining authorizations, maintaining accurate patient records, and supporting administrative functions within the Home Health department. This role serves as an important link between patients, physicians, clinicians, and insurance providers to ensure timely and efficient patient care.

What You'll Do

• Verify patient insurance eligibility and coverage
• Obtain initial and ongoing authorizations for home health services
• Communicate insurance information to clinical, billing, and collections teams
• Monitor authorization utilization and secure extensions as needed
• Track physician orders, plans of care, and discharge documentation to ensure timely signatures
• Maintain accurate patient records and documentation
• Prepare admission packets for nursing and therapy services
• Assist with tracking assessments, recertifications, and discharge paperwork
• Support monthly billing preparation and administrative processes
• Manage incoming faxes and correspondence
• Provide receptionist coverage as needed, including answering and directing calls
• Collaborate with team members to support quality patient care and operational excellence
• Uphold patient confidentiality and HIPAA standards
• Maintain a professional, positive, and customer-focused approach in all interactions

Preferred Qualifications

• High School Diploma or equivalent
• At least one year of experience in a medical office, healthcare agency, or hospital setting
• Basic knowledge of insurance verification and authorization processes
• Strong organizational and multitasking skills
• Typing proficiency of at least 35 WPM
• Excellent communication and customer service skills
• Ability to work effectively in a fast-paced environment with frequent interruptions
• Professional phone etiquette and attention to detail

Why Join Assisted?

We invest in the people who make us great.

At Assisted, we’re proud to offer a comprehensive and rewarding benefits package designed to support your health, financial well-being, and career growth:

• Comprehensive Health Coverage – Affordable medical, dental, and vision plans to keep you and your family covered.
• Retirement Savings Support – Company-matched 401(k) contributions (up to 3% of your annual salary).
• Generous Referral Program – Earn up to $600* for referring qualified candidates.
• Career Development Opportunities – Invest in your future with up to $6,000* in tuition reimbursement.
• Paid Time Off* – Enjoy vacation days*, sick leave, and paid holidays* to maintain a healthy work-life balance.

*Additional details regarding eligibility and benefits are outlined in our internal policies and are available on request.