Insurance Complaint Analyst Supervisor (260007K4)
: Insurance
Agency Contact Name and Information: Kim Lowry 614-644-2681
: Ongoing
50 W Town St
50 West Town Street Suite 300
Columbus 43215
: United States of America-OHIO-Franklin County-Columbus
Compensation: 40.40
: Full-time
Classified Indicator: Classified
Union: Exempt from Union
: Insurance
Technical Skills: Data Analytics, Insurance, Organizational Development, Program Management
Professional Skills: Attention to Detail, Coaching, Critical Thinking, Customer Focus, Confidentiality
Agency OverviewAbout Us:The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio.Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.Please visit our website Department of Insurance and also find us on LinkedIn.Ohio Senior Health Insurance Information Program (OSHIIP) Mission Statement: The mission of OSHIIP is to empower, educate, and assist Medicare-eligible individuals, their families, and caregivers through objective outreach, counseling, and training, to make informed health insurance decisions that optimize access to care and benefits.
OSHIIP is seeking a candidate to supervise a team of insurance complaint analysts and to support positive outcomes for complicated Medicare issues. The ideal candidate will have excellent communication skills, strong leadership and supervisory skills, and can remain positive in a fast-paced environment. If this sounds interesting to you, continue reading below to learn more about this career opportunity with OSHIIP where you too can be available to support those who serve Ohio's 2.4 million Medicare beneficiaries, their families and their caregivers.Your Key Responsibilities include but are not limited to the following:Plans, directs & supervises activities within assigned divisionSupervises & provides training for insurance complaint analystsReviews full range of complaints regarding Medicare and ensures proper complaint procedures are maintainedAnalyzes & coordinates multi-divisional complaintsTakes appropriate administrative action including referral & coordination with federal agencies, statewide organizations and internal divisionsDevelops & implements policies & procedures regarding staff development, division workflow & customer service issuesDefines division goals & objectivesSpeaks before small & large groupsDevelops & coordinates internal training activitiesRepresents department at professional conferencesWhy Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
10 yrs. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis; 6 mos. exp. or 6 mos. trg. in operation of personal computer. -Or 10 courses in insurance; 7 1/2 yrs. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis; 6 mos. exp. or 6 mos. trg. in operation of personal computer. -Or completion of undergraduate core program in insurance, communications, business or liberal arts; 8 yrs. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis; 6 mos. exp. or 6 mos. trg. in operation of personal computer. -Or 24 mos. exp. as Insurance Complaint Analyst 3, 67233. -Or equivalent of Minimum Class Qualifications For Employment noted above. Job Skills: InsuranceSupplemental InformationApplication Procedures:When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.Status of Posted Positions:You can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details. Questions about the position not pertaining to your application status can be directed to: Kim Lowry @ 614-644-2681.Applicants must be currently authorized to work in the United States on a full-time basis.Reasonable Accommodation: ODI does not discriminate on the basis of disability in its hiring or employment practices and complies with the ADA employment regulations. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the agency Human Resource Offices’ ADA Coordinator, Andrew Skal, by emailing Andrew.Skal@insurance.ohio.gov or calling 614-644-3264. Otherwise, you will be given specific instructions on requesting an accommodation if you are invited to participate in a structured interview.Background Check Information:The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration. ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Employment with the State of Ohio is more than ‘just a job’ – it is a privilege to serve our families, friends and neighbors who rely on us throughout our great state. We are a team of dedicated public servants committed to high performance, innovative thinking, and delivering excellent and efficient services. Our goal is to recruit and retain the best talent for our positions, because when we have the best talent, we get the best results for our community. We are #TeamOhio.
