Job Description

Overview

We are seeking an experienced Insurance Claims & Risk Specialist to join a growing team focused on automotive insurance and GAP claims administration. This role is responsible for overseeing the full lifecycle of insurance claims, ensuring claims are handled accurately, efficiently, and in accordance with company policies and industry standards.

The ideal candidate will have a strong experience in automotive insurance claims, total loss settlements, and GAP claims processing. This individual will serve as a key resource for complex claim matters, collaborate with insurance carriers and third-party partners, and support efforts to improve operational efficiency and claims accuracy.

Key Responsibilities

• Manage the full lifecycle of automotive insurance claims, including claim intake, investigation, documentation review, settlement validation, and final resolution.
• Review complex or high-exposure claims and assist in determining appropriate resolution strategies.
• Serve as a liaison between insurance carriers, adjusters, repair facilities, customers, lenders, and internal stakeholders.
• Evaluate total loss settlements to ensure accurate vehicle valuations, lienholder protection, and proper application of insurance proceeds.
• Process and manage a high volume of insurance and GAP claims while maintaining accuracy and service-level expectations.
• Review claims for compliance with established procedures and workflow requirements.
• Calculate and reconcile insurance proceeds, settlements, claim payments, and account adjustments.
• Identify opportunities to streamline claims processes, improve turnaround times, and increase operational efficiency.
• Serve as a subject matter expert and escalation point for complex insurance and GAP claim issues.
• Assist with training and educating team members on new procedures, systems, and claim requirements.

Required Qualifications

• Experience handling automotive insurance claims.
• Experience processing or reviewing GAP claims.
• Knowledge of total loss claim settlements and vehicle valuation processes.
• Experience reconciling claim payments, insurance proceeds, or financial adjustments.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and analytical problem-solving abilities.
• Proficiency with Microsoft Word and Excel.

Preferred Qualifications

• Experience handling escalated or complex insurance claims.
• Familiarity with title processing and lienholder requirements.
• Experience working directly with insurance carriers, adjusters, lenders, and third-party vendors.
• Experience training or mentoring team members on claims processes and procedures.

Job Type & Location

This is a Contract to Hire position based out of Lake Forest, CA.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lake Forest,CA.

Application Deadline

This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.