Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

• Investigation/research by using tools available, receiving inbound calls and making outbound calls to settle claims.
• Communication via written and/or direct phone interaction with the customer, to ensure timely decisions.
• Decision making of claims for products and embedded benefits associated with AMEX ASSURANCE COMPANY.
• Maintaining state compliance.

• This position is based in Phoenix, AZ or Sunrise, FL and the ideal candidate will work a minimum of 3 days onsite / 2 days remotely. The ideal candidate will work a flexible schedule between the hours of operation: Monday - Friday - 6:00am - 5:00pm MST and may be asked to work rotational weekends.

Minimum Qualifications

• 2 years of Customer Service experience.
• Customer First Principles proven through excellent verbal, written and interpersonal communication skills.
• Passion for outstanding service.
• Strong phone skills.
• Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow.
• Ability to demonstrate initiative with minimal supervision to get results.
• Strong problem-solving skills, time management and organizational skills.
• Superior level of accuracy and attention to detail.
• Strong proficiency in PC skills, including MS Word and Excel.
  

Preferred Qualifications

• Travel and Medical Claims experience.
• Insurance, Medical or Travel Industry experience.
• A current Claims Adjuster License.
• If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training. Upon hiring, candidate will have 3 attempts to pass the Arizona Licensing exam. If the exam, to obtain your license, cannot be passed within 3 attempts, employment will be terminated.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.