Location: Bangalore,None,None
Manage and handle customer accounts efficiently
Respond to and manage WhatsApp communication, sales calls, and sales emails
Make outbound and inbound customer calls
Coordinate and connect with doctors as required
Ensure timely follow-ups and resolution of customer queries
Maintain accurate records and reports using MS Excel
Meet service and sales-related targets
Be flexible to extend working hours, work on Sundays and government holidays when required.
Minimum 2–3 years of experience in account management within the insurance industry
Hindi language proficiency is mandatory
Knowledge of multiple languages is preferred
Strong verbal and written communication skills
Proficiency in MS Excel
Ability to multitask and manage high-volume communication
Customer-focused with a problem-solving mindset
Experience handling customers through digital platforms (WhatsApp, email, calls)
Comfortable working in a fast-paced environment
Willingness to work flexible schedules
We are MediBuddy - India’s Largest & Most Trusted Digital Healthcare Company for inpatient, outpatient, wellness & fitness needs, with a network of 90,000+ doctors, 7,000+ hospitals & clinics, 4000+ diagnostic centres covering over 95% of all pin codes in India.
We are leaders in the use of innovative technology to allow zero-friction access to healthcare to our members, which also promises an end-to-end cashless experience to users based on their needs and coverage.
With diverse offerings for all stakeholders of the healthcare industry, MediBuddy makes discovering, accessing, utilizing, and monitoring healthcare seamless, real-time, and virtually paperless.
