Job Description

Title: Insurance Assistance Specialist
Location: Nashville, TN - Hyrbid
Duration: 10 Months

The IAP Support Specialist supports the client’s Part B AIDS Drug Assistance Program (ADAP), specifically the Insurance Assistance Program (IAP). The primary goal of this role is to help eligible individuals living with HIV maintain continuous access to health insurance coverage and HIV medications.

This position provides support to case managers, healthcare providers, program partners, and vendors by assisting with enrollment, eligibility, renewals, documentation, and insurance-related issues. The specialist researches and resolves complex cases, coordinates with multiple stakeholders, and helps improve program processes and communication.

Key Responsibilities

Assist case managers with IAP enrollment, eligibility, renewals, and program requirements.
Provide guidance on policies, procedures, documentation, and enrollment processes.
Research and resolve issues that may impact clients’ access to insurance coverage and medications.
Collaborate with case managers, healthcare providers, TDH staff, vendors, and community partners.
Handle phone calls and emails while providing professional and solution-focused customer service.
Document client interactions, issues, resolutions, and follow-up activities accurately.
Identify recurring issues and recommend process improvements.
Assist with quality assurance, data validation, program monitoring, and workflow improvements.
Maintain confidentiality and follow HIPAA and applicable program requirements.

Required Qualifications

Bachelor’s or Master’s degree in Health Administration, Public Health, Healthcare Management, or a related field.
4+ years of customer service experience, preferably in healthcare, public health, health insurance, or health administration.
Strong problem-solving, communication, documentation, and organizational skills.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Experience with Microsoft Office, databases, case management systems, or electronic information systems.
Ability to work effectively with case managers, healthcare professionals, vendors, and community partners.

Preferred Qualifications
Experience with Ryan White Programs, ADAP, HIV care services, health insurance enrollment, benefits coordination, or state/federally funded healthcare programs is preferred.

Email resumes to usjobs@mavensoft.com to apply!

About Mavensoft Technologies

Mavensoft Technologies provides innovative cutting edge technology to deliver customer satisfaction, boost productivity by leveraging process optimization and efficiency within the Modern Workplace.

Step into our sphere of actionable real-time data, reduced costs, improved responsiveness, proven demand generation surrounding new initiatives, products and services.

As a dynamic IT services company founded in 2004, we have deployed and implemented scalable consultation, custom-development, and staffing service projects to SMBs and Enterprise-level organizations globally since 2004.

Solutions

- IT Staff Augmentation

- Enterprise IT Cloud Services (ServiceNow)

- Application Development

- Web Development

- Embedded Software Engineering

- Software Testing/QA

Expertise

Though well versed in technological specializations; Mavensoft’s expertise lies in the following:

- .NET

- LAMP

- Java

- ERP

- ITSM

- C & C++

- Web Technologies

Why Mavensoft?

- Vast & diverse pool of exclusive-to-Mavensoft consultants/candidates

- Successful roster of high profile clients

- High touch, friendly, customer-centric approach

- Dedicated, highly specialized teams in U.S. & India

- State-of-the-art software development center in Hyderabad, India

- Minority owned enterprise, in business since 2004

Would you like to know more about how Mavensoft can help optimize your technology? We’d be happy to offer you a completely cost-free consultation

We look forward to discussing your current and future technology needs.

Industry

IT & Software

Company Size

51-200 employees

Headquarters

Beaverton, OR

Year Founded

2004

Website

mavensoft.com

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