Job Description

Overview

Working at Arkansas Federal Credit Union

Who we are…

Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open-door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas’s Best Places to work.

What we offer…

• NO weekends!
• 4 weeks paid time off plus 11 paid holidays in the first year.
• Basic Health, Dental, and Vision plans are 100% employer paid for employees and dependents.
• Life Insurance at no cost to our employees.
• Advancement opportunities.
• Incentive compensation opportunities.
• Learning and development opportunities.
• Employer paid Long Term Disability and Life Insurance.
• 401(k) matching plus additional pension plan at $0 cost to employee.
• Education Assistance.
• Paid community involvement up to 48 hours for hourly employees

The role…

A Licensed Insurance Professional is responsible for selling, servicing, and renewing insurance policies while providing excellent customer service to individuals and businesses. The role involves assessing customer insurance needs, explaining coverage options, preparing quotes, processing policy applications, and ensuring compliance with Arkansas insurance regulations and company guidelines.

Insurance Agent employees typically develop relationships with clients, assist with policy changes and claims inquiries, maintain accurate records, and support sales and retention goals. They work under the guidance of experienced agents or management while building product knowledge and developing their sales and customer service skills.

• Building and maintaining strong client relationships by identifying insurance needs and providing personalized coverage recommendations
• Selling and servicing personal and commercial insurance products while delivering an exceptional client experience
• Educating clients on coverage options, policy features, and risk management solutions to help protect their financial well-being
• Processing policy changes, renewals, endorsements, claims-related inquiries, and other account servicing requests accurately and efficiently
• Generating new business opportunities through referrals, networking, outbound prospecting, and cross-selling efforts
• Maintaining accurate records and ensuring all activities comply with agency, carrier, and regulatory requirements
• Collaborating with team members to achieve sales, retention, and client service goals while contributing to a positive team environment

To succeed, you…

• Have a high school diploma or equivalent
• Hold an Arkansas Property & Casualty Insurance License
• Are relationship-focused and genuinely enjoy helping clients find solutions that meet their insurance needs
• Communicate effectively with clients in person, over the phone, and through digital channels
• Demonstrate strong attention to detail, organizational skills, and the ability to manage multiple priorities
• Are committed to providing exceptional client service and building long-term relationships

EEO Statement

Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.