Job Description

Insurance Administrator

Join a dynamic UK property services team from Cape Town, and support residential insurance processes end-to-end.

Remote (Cape Town) | R25,000- R30,000 | Full-time | 37.5 hours/week (UK Business Hours)

About Our Client

Our client is a fast-growing property services company based in the UK, managing residential property blocks with a strong focus on professional service, efficiency, and care. With a collaborative culture and a dedication to excellence, they offer a unique opportunity for Cape Town-based professionals to work directly with UK operations, contributing to the core of their residential management services.

The Role: Insurance Administrator

This is a critical administrative position supporting the company's residential insurance processes. The role involves managing the end-to-end life cycle of insurance claims and policy renewals. You'll coordinate with leaseholders, brokers, contractors, and internal teams to ensure a seamless and professional experience across all insurance touchpoints.

Key Responsibilities

• 2+ years of experience in insurance claims or policy renewal administration
• Manage all new and ongoing residential insurance claims
• Liaise with claimants, contractors, brokers, and loss adjusters
• Track and manage claim-related financials and ensure timely payments
• Respond to policy, coverage, and claim status queries
• Handle crisis support situations (e.g. emergency accommodation arrangements)
• Manage insurance policy renewals (buildings, D&O, engineering, etc.)
• Oversee reinstatement cost assessments and related commissions
• Maintain accurate records, support reporting and audits
• Provide ad hoc admin support to the property department
• Manage calls and mailbox for insurance-related queries

About You

• Minimum 2 years experience in insurance administration (claims or renewals)
• Strong attention to detail and accuracy in document handling
• Confident communicator with professional written and verbal skills
• Proficiency in MS Excel and Word
• Strong organisational and time-management abilities
• Numerically and analytically skilled
• Ability to work independently and within a remote team
• Friendly, empathetic, and customer-centric approach
• Experience in the UK property sector is a plus, but not essential