About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?

The Instructor, Passenger Services delivers initial and recurrent safety, security, and procedural training for airport passenger service agents. This role ensures compliance with WFS standards and applicable government regulations, maintains training records, updates local SOPs, and supports audits. While based at a local station, the primary focus is supporting training initiatives and reporting to Corporate Training.

Responsibilities

• Conduct initial and recurrent training for passenger service and ground handling operations
• Ensure compliance with WFS policies and TSA, FAA, DOT, airport authority, and U.S. Customs & Border Protection regulations
• Maintain and audit training records; update local training manuals and SOPs
• Train personnel on new procedures and regulatoy requirements
• Support audits, documentation review, and passenger processing compliance
• Perform training-related administrative tasks and data entry
• Assist in station operations as needed
• Communicate effectively with employees and management; work independently with minimal supervision
• Perform duties in variable airport and weather conditions

Minimum Requirements

• Must be knowledgeable in all Federal Air Regulations pertaining to passenger ground handling operations and all Worldwide Flight Services procedures
• 2 years customer service experience required. Preferably in airline/hospitality industry.
• Comply with WFS site security plan.
• Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS reporting program.

Preferred Skills

• Must possess leadership qualities.
• Requires strong oral and written communications skills, excellent presentation and interpersonal skills.
• Ability to read, write, fluently speak and understand the English language.
• Current working knowledge of computer systems.
• Current office/ warehouse operational working experience preferred.

Physical Requirements/Working Conditions

• Push, pull, bend, stoop, twist, turn, reach, crawl, or grip as necessary to demonstrate job functions and operate required equipment.
• Work in restricted spaces as necessary to demonstrate job functions.
• Ability to lift 35 lbs.
• Work in a high noise level environment.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.