Job Description

This is a Remote Role

The Role:

AAPC’s Training department is seeking an Instructor Operations Manager to support and lead faculty within its Instructor-Led Training department. This role is responsible for faculty support, onboarding, coaching, performance oversight, and day-to-day issue resolution across live virtual courses. The Instructor Operations Manager plays a key role in ensuring instructors are prepared, supported, and held to consistent quality standards while helping maintain a strong student experience.

If you are an experienced education leader who thrives in a fast-paced virtual environment and is passionate about supporting instructors, solving problems, and driving consistency, we want to hear from you.

What You’ll Do

· Serve as the primary point of contact for faculty inquiries, concerns, issues, and class-related needs

· Provide timely support and troubleshooting for matters affecting class delivery, faculty readiness, student experience, and operational continuity

· Lead faculty onboarding, orientation, and readiness support to ensure instructors are prepared for launch

· Conduct regular team meetings and individual check-ins with faculty

· Deliver ongoing coaching, guidance, and development to support faculty effectiveness and consistency

· Conduct faculty observations, evaluations, and performance reviews using recordings, metrics, student feedback, and other quality measures to provide actionable feedback and support faculty performance

· Provide subject matter expertise and instructional guidance to faculty as needed

· Manage faculty professional development and ongoing training initiatives

What a Day in the Life May Include

· Responding to faculty questions, concerns, and urgent class-related issues

· Troubleshooting instructor needs that may affect live class delivery or the student experience

· Onboarding new faculty and ensuring they are prepared with the tools, systems, and guidance needed to be successful

· Providing ongoing support and training to current faculty

· Reviewing class recordings and performance data to evaluate teaching quality and consistency

· Monitoring trends in faculty performance, engagement, and student feedback

· Coaching faculty through opportunities for improvement and reinforcing standards and expectations

· Supporting schedule planning, coverage needs, and other operational priorities to maintain continuity across programs

Qualifications / Experience You’ll Need

· Current and valid AAPC certification

· Prior teaching experience in corporate training or adult education required

· 3+ years of related professional experience

· Bachelor’s degree or equivalent experience

· Prior experience teaching or supporting online learning preferred

· Experience leading, mentoring, coaching, or evaluating instructors, educators, or faculty preferred

· Strong verbal and written communication skills

· Strong organizational skills and the ability to manage multiple priorities with urgency

· Ability to analyze performance data, identify trends, and provide actionable feedback

· Proficiency in Microsoft Office Suite

· Ability to work cross-functionally and navigate issues involving faculty, students, systems, and operations

What We Offer:

• Flexible telecommuting options
• Competitive compensation based on experience
• Comprehensive benefits package including medical, dental, and vision insurance
• Generous PTO and Holiday Pay

Who We Are:

Our mission is to advance the business of healthcare by providing professional training, industry-standard certifications, and comprehensive solutions to individuals and organizations across medical coding, billing, auditing, compliance, and practice management.
We are humble, integrity-centered, passionate, respectful and entrepreneurial. We approach work and relationships with an abundance mentality, are trustworthy and transparent in all aspects of work, appreciate the benefits of diversity and never discriminate. We are open to new ideas, work quickly, intelligently, flexibly and Deam Big to find ways to accomplish the impossible. #WeAreAAPC.

AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.