Instructional Technologist I- Computing and Technology Services (CTS) Salary: Commensurate
with experience
Benefits: The University offers generous
benefits including paid time off (holidays, holy days and vacation), employer
matching contributions to the retirement plan, and tuition benefits for
employees and their eligible dependents. Learn more and explore benefits at www.duq.edu/benefits
Location: Computing and Technology Services
(CTS)
Position Status: Full-time
Hours: Varied
Position Number: 440616/10-1213
FLSA Status: Exempt
POSITION
SUMMARY:
The
Instructional Technologist I is the primary point of contact for faculty for
academic technology support at the university. This role manages support
requests for the Learning Management System (Canvas), educational technology
applications, and classroom technology systems; performs limited system
administration tasks; and collaborates with the Educational Technology
Applications, Instructional Design, and Office of Classroom Technology teams on
projects and initiatives.
DUTIES
AND RESPONSIBILITIES:
Manages academic technology support through phone calls and the
University's ticketing system, ensuring timely triage, resolution, escalation,
and documentation of all requests.
Supports faculty and staff in their use of Canvas and all educational
technology applications, troubleshooting issues related to LMS functionality,
and third-party integrations.
Supports the Office of Classroom Technology through remote troubleshooting,
classroom AV, and video management issues, and escalates on-site hardware needs
to the appropriate team.
Provides supplemental support to instructional designers in training
efforts.
Performs limited system administration tasks, including user account
management, access provisioning, and basic platform configuration.
Assists with the testing, implementation, and maintenance of new and
existing academic technology tools and software updates.
Collaborates with the Educational Technology Application, Instructional
Design, and Office of Classroom Technology teams on special projects, software
evaluations, and process improvements.
Creates and maintains knowledge base articles, FAQs, and support
documentation for faculty and staff.
Completes
other duties as assigned.
REQUIREMENTS: 1–3 years of experience in a higher education, IT, or instructional Duquesne
Minimum qualifications
Bachelor’s degree in Information Technology, Education or related field from an
accredited educational institution and 1-3 years of work-related experience.
Preferred qualifications:
Alternatively, the successful candidate may possess any equivalent combination
of experience and training, which provides the knowledge, skills and abilities
required to perform the essential job functions. This includes, but is not
limited to, the following:
technology environment; help desk or technical support experience preferred.
Familiarity with Learning Management Systems (Canvas preferred) and common
educational technology tools.
Strong written and verbal communication skills with the ability to support
non-technical users professionally.
Demonstrated troubleshooting ability, flexibility, and capacity to manage
multiple priorities.
Ability to
establish and maintain effective working relationships with the University
Community.
Ability and willingness to contribute actively to the mission of the University
and to respect the Spiritan Catholic identity of Duquesne University. The
mission is implemented through a commitment to academic excellence, a spirit of
service, moral and spiritual values, sensitivity to world concerns, and an
ecumenical campus community.
APPLICATION
INSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact information
for three professional references.
University was founded in 1878 by its sponsoring religious community, the
Congregation of the Holy Spirit. Duquesne University is Catholic in
mission and ecumenical in spirit. Motivated by its Catholic identity,
Duquesne values equality of opportunity both as an educational institution and
as an employer.
