Job Description

Department: Division of Enrollment Management

Classification: Info Technology Spec 2

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Arlington, VA

Workplace Type: Hybrid Eligible

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 05

Salary: Salary commensurate with education and experience

Restricted: Yes

Criminal Background Check: Yes

Security Clearance Check: Yes

About the Department:

Mason Online partners with faculty to create high-quality, flexible, and accessible online learning experiences that transcend traditional boundaries, fostering a dynamic environment of growth, equity, and innovation. Through close collaboration with academic and operational teams, we design and support engaging online programs that uphold the rigor and inclusivity of George Mason University. Our mission is to empower faculty to craft inspiring, interactive courses that bring the university’s vision of accessible, transformative education to a diverse, global audience.

Mason Online works across schools and colleges to provide comprehensive support and ongoing professional development for faculty, empowering them to design and facilitate high-quality online courses. We strive to strengthen our collaboration with academic, operational, and community partners to continuously improve the support, resources, and services available to faculty in their online teaching endeavors.

About the Position:

The Instructional Technologist will design and implement effective learning strategies and educational technology programs. Responsibilities include identifying the training needs, working with instructors to develop curriculum, integrating technology into instructional materials, and providing training to educators on how to utilize these tools effectively. The position holder should be familiar with the latest educational technologies and tools, and have experience in curriculum development and teacher training. Ultimately, the role of the Instructional Technologist is to enhance the learning experience by integrating technology into educational environments. This position will support a project with the US Navy.

This position is contingent on funding from award.

Responsibilities:

Supports the development, production, configuration, and maintenance of online and technology-enhanced learning experiences. Working with instructional designers, instructors, subject-matter experts, contractors, and other project stakeholders, ensures that course content and learning technologies are implemented accurately, consistently, and in alignment with established design and technical requirements.

Provides ongoing operational and technical support for online courses and learning technologies, including troubleshooting, testing, quality assurance, course updates, and lifecycle maintenance:

• Conducts technical and functional quality-assurance reviews of courses prior to and following deployment;
• Tests course navigation, links, multimedia, assessments, integrations, permissions, and other instructional technology components;
• Troubleshoots and resolves routine learning management system, course-content, and instructional technology issues, and coordinates more complex issues with appropriate technical or project personnel;
• Implements approved course revisions, corrections, and periodic updates while maintaining appropriate version control and documentation;
• Monitors learning environments for technical or configuration issues that could affect instructors or learners and supports timely resolution; and
• Assists with course copying, term preparation, enrollment or access configuration, archiving, and other recurring learning-platform operations as required.

Provides practical support to instructors, subject-matter experts, project staff, and other stakeholders in the effective use of learning technologies and established instructional processes:

• Provides individual and small-group assistance on the use of the learning management system, course technologies, and related instructional tools;
• Develops and maintains job aids, user guides, technical documentation, templates, and other support resources;
• Delivers demonstrations, orientations, and training sessions related to course technologies and project workflows;
• Provides responsive technical assistance before and during instructional delivery and helps identify recurring issues that may require broader solutions; and
• Supports instructors and project staff in applying established technology, course-delivery, and documentation standards.

Required Qualifications:

• Bachelor’s degree in related field or the equivalent combination of education and experience;
• Professional work experience providing technology-related support to faculty and/or related staff (one year of experience preferred);
• Experience building, updating, and maintaining online courses within a learning management system;
• Experience using e-learning authoring tools such as Articulate Storyline and Rise 360;
• Familiarity with instructional technologies, including learning management systems, tool adoption, piloting, and training;
• Strong written and verbal communication skills, including the ability to create clear documentation and user guidance;
• Ability to troubleshoot common courses, learning management systems, and instructional technology issues;
• Ability to work effectively with instructors, subject-matter experts, instructional designers, and other project staff;
• Ability to manage multiple assignments and deadlines while maintaining accuracy and attention to detail; and
• Must have or be able to obtain a Secret security clearance.

Preferred Qualifications:

• Master’s degree in related field;
• Professional work experience evaluating, implementing, and supporting instructional technologies, including learning management systems, educational technology tools, piloting, adoption strategies, training, and user support;
• Experience with Canvas or a comparable enterprise learning management system;
• Experience creating or editing instructional multimedia, such as videos, audio, graphics, or interactive learning materials; and
• Familiarity with instructional design principles and accessibility practices for online learning.

Instructions to Applicants:

For full consideration, applicants must apply for the Instructional Technologist at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review.

Posting Open Date: October 20, 2026

For Full Consideration, Apply by: November 20, 2026

Open Until Filled: Yes