Job Description
Posting number: 01208S
Department: Physical Science Division
Job classification: Instructional Support Operator - Immersive Technologies
Posting type: Open
Categories: IT and Computers, Technical Education
Definition
Under direction, performs technical instructional support in a Virtual Reality (VR) laboratory, makerspace, or similar immersive and hands-on learning environment; reinforces instruction, terminology, concepts, principles, and techniques presented by the instructor; assists instructors and students in the use of laboratory equipment and technologies; prepares and maintains lab and makerspace environments and equipment; and performs other related duties as assigned.
Supervision
Works under the direct supervision of the respective Dean. May receive work direction from, but is not directly or indirectly supervised by, an instructor or division/department chair.
Does not directly or indirectly supervise other employees but may provide work direction to lower-level employees, temporary employees, and/or student workers.
Work Schedule
This is a temporary substitute position, 40 hours per week, Monday-Friday: 9:00am-5:30pm.
Examples of duties
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities are typical of those performed in this classification.
- Performs technical instructional support duties in a Virtual Reality (VR) laboratory, makerspace, learning center, or similar immersive, hands-on instructional setting by assisting students with academic work using established procedures and protocols; supports instructional and outreach activities including workshops, demonstrations, presentations, and hosting visitors related to the lab environment.
- Reinforces instruction, terminology, concepts, principles, and techniques presented by the instructor and in line with industry practice; explains assignments and guides students in the use of VR systems, simulation software, digital design platforms, fabrication equipment, electronics workstations, and related technologies to complete course activities; maintains currency in VR and makerspace education, emphasizing hands-on, student-centered learning.
- Assists instructors and students in the use of laboratory equipment and technologies, including VR systems, 3D printers, laser cutters, CNC machines, hand and power tools, workstations, software applications, and related facilities; schedules lab and equipment usage, and manages the check-in and check-out of equipment and supplies.
- Prepares and maintains VR lab and makerspace environments, including setup of equipment, materials, and learning spaces for demonstrations, scheduled exercises, and classroom assignments; demonstrates safe and proper use of equipment and ensures all items are cleaned, maintained, and stored appropriately after use; monitors inventory and submits requests for supplies and equipment, and collaborates with Facilities on installation and maintenance needs.
- Provides technical support for software and systems used in instructional settings, including learning management systems, student accounts, communication platforms, and standard business applications (word processing, spreadsheets, presentations, email, and internet tools); assists with configuration and basic support of specialized instructional software as needed.
- Performs routine troubleshooting of hardware and software issues, and coordinates with IT staff for installations, updates, repairs, and more complex technical problems.
- Tracks student participation and attendance and informs instructors of noted issues or problems.
- Maintains accurate and organized electronic and hard copy records and files pertaining to student participation, performance, and progress in compliance with the Family Educational Rights and Privacy Act (FERPA) regulations.
- May assist with compiling and reporting data; may recommend changes to laboratory policies and procedures.
- May provide work direction to lower-level employees, temporary employees, and/or student workers.
- Performs other related duties as assigned.
Qualifications
MINIMUM QUALIFICATIONS
The education, training, and experience qualifications are considered likely to provide the required knowledge and abilities to perform the above essential duties.
Education and Experience
Associate’s degree or equivalent from an accredited college or university
Two (2) years of experience supporting instruction, laboratory operations, or technical environments involving VR, immersive technologies, makerspace, fabrication, or similar hands-on learning environments.
Licenses/Certifications/Other Requirements
- Depending on the assignment, experience and or college-level course work related to the assigned department or program may be required.
Knowledge of
- VR systems, immersive technologies, and/or makerspace equipment, including setup, operation, and troubleshooting.
- Technologies, equipment, materials, and supplies applicable to the subject.
- General laboratory/classroom procedures and rules of conduct including safety procedures applicable to the areas of assignment.
- Laws, regulations, standards, and requirements applicable to areas of assignment.
- Technical methods of data research, collection, compilation, organization, and reporting.
- Methods of prioritizing, planning, and organizing work.
- Standard formats for business correspondence and other communications.
- Standard office practices or procedures.
- Standard office software and modern office equipment.
- Methods of filing information using alpha, numeric and alphanumeric systems.
- Correct use of the English language, including spelling, punctuation, grammar, and composition.
- Principles and practices of customer service.
Ability to
- Explain and apply general laboratory/classroom procedures including safety procedures applicable to the areas of assignment.
- Assist students with instructional terminology, concepts, principles, and techniques.
- Set up and demonstrate the proper utilization of equipment, materials, and supplies.
- Monitor student progress.
- Maintain supplies and facility
- Understand, apply, and explain laws, regulations, policies, and other requirements applicable to the areas of assignment.
- Research, collect, organize, and report data.
- Operate a variety of office equipment including computers and printers/copiers.
- Utilize standard office software (e.g., email, word processing, and spreadsheet software).
- Maintain confidentiality of sensitive and/or protected information.
- Prepare reports, correspondence, and other documents using multiple business formats.
- Maintain hard copy and electronic files and records.
- Perform business arithmetic.
- Prioritize work and complete assignments accurately and within established deadlines.
- Provide and obtain detailed information to/from others.
- Provide customer service with a high level of sensitivity, tact and patience.
- Exercise reasonable judgment in performing job duties.
- Perform and prioritize multiple tasks.
- Communicate effectively, both orally and in writing.
- Establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work. Demonstrate a sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.
PHYSICAL AND MENTAL STANDARDS
The following physical and mental standards are identified as necessary to perform the essential duties and responsibilities. However, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.
- Mobility: frequent sitting for long periods; occasional kneeling, crouching, pushing, pulling, walking, and standing; occasional reaching above and below desk level.
- Dexterity: frequent fine manipulation sufficient to operate a computer keyboard; frequent grasping to handle individual papers, write and take notes, and feel individual objects.
- Liftingfrequent lifting of papers, files, equipment, and material weighing up to 10 pounds; occasional lifting up to 25 pounds.
- Visual Requirements frequent use of vision sufficient to read files, documents, and computer screens and do close-up work.
- Hearing/Talkingfrequent hearing and speaking in person and on the telephone.
- Emotional/Psychological Factors frequent contact with others, including staff, faculty, students, and the public; frequent deadlines and time-limited assignments.
ENVIRONMENTAL CONDITIONS
- Work is typically performed in an instructional laboratory, computer laboratory, or similar student learning setting.
Supplemental information
This position requires the following documents to be attached to your online application in order to be considered:
- Current resume
- Transcripts showing the required degree/coursework must be submitted. Unofficial transcripts will be accepted only during the application process. Official transcripts are required upon offer of employment. Foreign transcripts and degrees require official certification of equivalency to U.S. transcripts and degrees by a certified U.S. review service at the time of application.
Please note: All required documentation must be attached to the online application by the applicant. Additional documents not requested in the announcement will not be reviewed.
Position Funding
This position is offered contingent upon funding. The district reserves the right to extend, withdraw, and/or reopen this position at any time.
Commitment to Diversity and Equal Employment Opportunity Employer
GCCD values diversity and recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides meaningful role models for all studentsOur hiring processes support equal opportunity, diversity, and provide equitable consideration for all candidates
Accommodations
Consistent with the Americans with Disabilities Act and applicable state and local laws, GCC provides reasonable accommodation to all individuals throughout the recruitment process and during employment with the District
To learn more about GCCD, please visit our website at glendale.edu
