Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Responsible for designing, developing, editing, and revising a variety of training products for all Customer
  
  Care, Ground Ops, Cargo, and Service Recovery groups
• This job is a member of the Airport Readiness Team within the Cargo & Airport Excellence Division

What you'll do

• Create effective and engaging instructional curriculum specifically crafted to produce desired learning
  
  outcomes and support the goals of the business
• Employ a variety of teaching strategies conducive to motivating learning, including examples, practice, and
  
  interactivity
• Conduct needs assessments to analyze learner background and instructional needs
  
  Consult with internal customers regarding design, development and revision of their training products
• Determine course objectives and the appropriate sequence in which to address them, and
  
  develop assessment items that accurately measure learning outcomes
• Maintain open communication with stakeholders to ensure projects proceed in a timely manner and
  
  deadlines are met
• Use technology and multimedia appropriately to enhance training
• Identify additional training needs by uncovering areas of opportunity using available data resources (e.g.,
  
  audit data, help desk calls, customer complaints, etc.)
• Maintain currency with instructional design and industry trends and research
• Mentor other instructional designers throughout the training development process
• Complete other tasks as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in relevant field or equivalent experience/training
• At least 2 years of experience applying instructional design to performance-based training
• At least 2 years of technical writing experience applying training methodologies
• Experience working with rapid content development tool(s)

Preferred Qualifications- Education & Prior Job Experience

• ​Master’s degree or degree in Education or Instructional Design
• Knowledge of airline operations
• Experience working with American Airlines Learning Management System (LMS)
• Knowledge of Articulate 360 and Vyond

Skills, Licenses & Certifications

• Knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook, etc.
• Knowledge of instructional design and adult learning methodologies
• Acute attention to detail
• Exceptional organizational skills and proven ability to efficiently manage multiple projects in a fast paced,
  
  dynamic work environment
• Strong interpersonal skills
• Highly approachable and professional at all times
• Ability to assess training needs, consult with internal customers, and develop appropriate instructional
  
  curriculum that produces desired learning outcomes
• Ability to work independently as well as part of a team
• Ability to effectively communicate with all levels of the organization both verbally and written
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.