Job Description

The Instructional Designer is responsible for designing, developing, and maintaining engaging learning content and programs for Financial Services Representatives, Branch Managers, District Managers, and BSC call center teams. This role ensures that all instructional materials align with organizational goals, meet regulatory standards, and address the specific learning needs of diverse audiences. The Instructional Designer collaborates closely with subject matter experts, trainers, and leadership to create effective learning experiences through a variety of delivery methods, including instructor-led, virtual, and e-learning formats. Additionally, this position continuously evaluates the effectiveness of learning programs and updates content to ensure relevance and impact.

This position is temporary with potential for hire.

EssentialDuties and Responsibilities:

• Design and develop high-quality training materials, including instructor guides, participant workbooks, e-learning modules, job aids, and multimedia resources.

• Collaborate with subject matter experts and stakeholders to gather content,validateaccuracy, and ensure instructional alignment with business needs.

• Apply instructional design principles, adult learning theories, and modern learning technologies to create engaging and effective learning solutions.

• Create and updateFAQs, How to Guides, etc. for the company Intranet.

• Maintain and update training content to reflect changes in products, processes, policies, and regulatory requirements.

• Convert complex or technical information into clear, concise, and learner-friendly content for diverse audiences.

• Partner with trainers and facilitators to ensure successful delivery of instructional content across multiple training formats.

• Develop assessments, knowledge checks, and other evaluation tools to measure learner progress and program effectiveness.

• Monitor feedback, course evaluations, and performance metrics toidentifyopportunities for improvement in training materials and delivery.

• Ensure all instructional content meets compliance and accessibility standards.

• Research and recommend new tools, platforms, and strategies to enhance the learning experience.

• Manage multiple projects and deadlines, ensuringtimelydelivery of instructional materials.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired

• Proficiencyin developing and updating training materials, such as manuals, presentations, and e-learning content.

• Demonstratedproficiencyin developing interactive e-learning using tools such as Articulate Storyline, Articulate Rise,Synthesia, or equivalent instructional design and multimedia development platforms.

• Proven ability to lead content discovery by independently researching business processes,identifyinglearning needs, and collaborating with project owners, SMEs, and stakeholders to developaccurate, aligned, and effective instructional solutions.

• Experience in monitoring and assessing the effectiveness of training programs using feedback, evaluations, and performance metrics.

• Ability to ensure compliance with regulatory requirements and company policies in training programs and materials.

• Excellent communication skills forfacilitatingtraining sessions and collaborating with senior leadership and other departments.

• Strong organizational skills to manage multiple training programs and coordinatelogisticseffectively.

• Analytical skills for reporting on training outcomes and metrics, including participant progress and program impact.

Education and/or Experience

• ABachelor’sdegree in a relevant field such as Human Resources, Education, Business Administration, or a related discipline is preferred.

• Candidates should have at least3-5years of experience ininstructional design.

Physical Demands:

• Required to sit for extended periods of time

• Occasionally may have to kneel, stoop, or bend for approximately 25% of the time

• Occasionally may berequiredto perform light lifting

• Occasionally may travel by car from location to location

Work Environment:

• Office environment.

• Occasional travel may berequired

This job description reflects management’s assignment of essential functions; and nothing in thishereinrestricts management’s right to assign or reassign duties and responsibilities to this job at any time.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.