Job Description

Job Location Jacksonville, FL 32256 Position Type Full Time Education Level 4 Year Degree Travel Percentage Up to 10% Job Shift Day Job Category Training

Who WE are:

RailPros is the premier provider of engineering and diversified safety services to America’s rail and transit industry. Driven by a passion for our people, clients, and communities, we are committed to solving our customers’ challenges and earning their trust through teamwork, continuous improvement, and service excellence. As a people-first organization, we prioritize the well-being and growth of our employees, fostering a culture of caring and support. We believe that when our people thrive, our company thrives.

Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and partner companies. We do more than just provide services – we are constantly innovating and staying abreast of industry developments to help our customers succeed. Join us in our shared goal of keeping America moving and ensuring customer satisfaction in an environment where your contributions are valued and your growth is encouraged. Apply now and become a part of our exciting journey!

The Senior Instructional Designer for RailPros Training & Media Service group leads the design and development of innovative, effective training programs for our clients. This role collaborates with subject matter experts (SMEs), safety officers, and operations leaders to create learning solutions that support regulatory compliance, operational excellence, and workforce development. This position requires both independent initiative and team leadership, providing guidance to other instructional designers and content developers.

Essential Duties & Responsibilities

• Apply adult learning principles and instructional design best practices to develop engaging, multimedia-rich course content
• Lead the end-to-end design and development of learning content, including modes of assessment to measure the effectiveness and application of training
• Lead a cross-functional development team throughout the project life cycle
• Design inclusive learning experiences that reflect diverse learning styles
• Collaborate with SMEs to identify training needs and close knowledge gaps
• Recommend curriculum strategies based on needs analysis
• Define instructional goals and align content accordingly
• Contribute to project proposals, including scope, design plans, timelines, and budgets
• Develop training deliverables such as ILT guides, eLearning modules, exams, and surveys
• Support media production (audio, video, animations, simulations, games)
• Create interactive exercises and activities to reinforce learning
• Establish performance criteria and develop assessment tools
• Maintain project documentation and course assets
• Conduct post-training evaluations and recommend improvements
• Other duties as assigned or required to meet the business needs

Qualifications

Knowledge, Skills, & Abilities

• Advanced knowledge and understanding of adult learning theory and instructional design methodologies for classroom-based, self-guided, and virtual training
• Extensive experience working with elearning development tools (Articulate, Captivate, etc.)
• High proficiency in developing instructor-led training materials, including Instructor Guides, Participant Manuals, and presentation materials
• High proficiency in Microsoft PowerPoint
• Partnering effectively with others to achieve results
• Excellent verbal and written communication skills
• Superior ability to proofread work of self, and others, to improve quality, consistency, and readability
• Superior ability to write effective copy, instructional text, audio scripts/video scripts
• Highly proficient in time management, organization, planning and prioritization
• High proficiency with electronic communications including email and text as well as standard office applications (i.e., Microsoft Office Suite)

Required Education and Experience

• Bachelor's degree in Instructional Design, Communications, Education or relevant field
• 5+ years’ experience designing and implementing employee development programs (or similar experience)
• Excellent client interface and management experience for training development projects

Preferred Education and Experience

• Master’s degree in Communications, Instructional Design, or relevant field preferred.
• HTML5 competency
• Experience in railroad or similar industry
• Experience with media production
• Experience working within a Learning Management System (LMS)

Additional Preferred

Qualifications, Certifications, etc.

• Certified Professional in Learning and Performance (CPLP) credential preferred
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred

Why Work at RailPros?

• Impactful Role: Be at the heart of employee experience by supporting onboarding, compliance, and culture-building efforts that directly shape RailPros' positive and people-first work environment.
• Collaborative Culture: Join a close-knit People Operations team and work alongside departments like IT, Safety, and Accounting to deliver a red-carpet onboarding experience and proactive employee support.
• Professional Growth: With involvement in HR,TA, Payroll, and Benefit training initiatives and compliance, this role offers hands-on exposure across all core HR functions—ideal for those seeking career advancement.
• Mission-Driven Organization: At RailPros, our commitment to safety, service, and integrity isn't just for the railroad—we apply those same principles internally to support and develop our employees.

Benefits & Perks:

We’re committed to supporting our team with a comprehensive benefits package designed to promote health, financial security, and work-life balance:

• Health Coverage Medical, dental, and vision insurance to keep you and your family covered.
• Supplemental Insurance Options include accident, critical illness, and hospital indemnity plans.
• Life & Disability Insurance Employer-paid basic life insurance, plus voluntary options. Short-term and long-term disability coverage is also fully paid by the company.
• Retirement Savings 401(k) plan with employer matching to help you plan for the future.
• Legal & Identity Protection Access to Legal/ID Shield services.
• Pet Insurance Coverage for your furry family members.
• Paid Time Off Generous PTO, floating holiday, and holiday pay.
• Wellness Programs Resources and initiatives to support your physical and mental well-being.
• Exclusive Discounts Enjoy savings on a variety of products and services.
• Company Merchandise Allowance Annual allowance for our branded online store.
• Health Savings Accounts (HSA) With employer contributions.
• Health Reimbursement Arrangement (HRA) Employer-funded to help with medical expenses.
• Flexible Spending Accounts (FSA) Available for dependent care.
• Employee Assistance Program (EAP) Confidential support for personal and professional challenges.
• Professional Development Training programs and career growth opportunities.
• Work-Life Balance Hybrid work schedule designed to help you thrive both at work and at home.

Join RailPros for a fulfilling career in a thriving and stable industry. Our core valuesdrive us to excel as a team, prioritize customer satisfaction, and adapt to industry changes swiftly. Be part of a passionate and dedicated team that values continuous improvement, trust, and problem-solving. Apply now for an opportunity to contribute to our success.

Equal Employment Opportunity (EEO):

RailPros provides equal employment opportunities to all qualified candidates, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We are committed to making reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities unless such accommodations would impose undue hardship on our business operations. If you are considering applying for a job and require a reasonable accommodation in accordance with the ADA, please reach out to us at peopleoperations@railpros.com. We value diversity and strive to create an inclusive environment for all employees.

#LI-MT

#LI-Hybrid

Follow us on Social Media!