A. Technical Competencies
• Expertise in instructional design frameworks (ADDIE, SAM, Bloom, Gagné, Merrill).
• Proficiency in authoring and multimedia tools: Articulate Storyline, Rise, Camtasia, Vyond, and GenAI authoring tools.
• Strong project management capabilities (Agile, Kanban, WBS, RACI).
• Learning analytics (Kirkpatrick, ROE, ROI, L&D dashboards).
B. Behavioral Competencies
• Strategic thinking
• Stakeholder influence and facilitation
• Strong planning and execution discipline
• Analytical and critical thinking
• Excellent written and verbal communication
• Curiosity and continuous improvement mindset
C. Leadership Competencies
• Consultative leadership
• Change agility
• Cross-cultural collaboration
• Coaching and capability building with SMEs and facilitator
Qualifications
N/A
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers.
In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
