Job Description

OVERVIEW

We are seeking an experienced Instructional Designer II with a strong background in instructional design, training development, or eLearning development to support the client’s airport operations and customer service training programs. The successful candidate will work closely with cross-functional partners — including subject matter experts, operations leaders, and the training delivery team — to analyze learning needs, design effective training solutions, and ensure that content prepares front-line teams for the operation.

This role is ideal for a proactive, detail-oriented professional who excels in fast-paced environments and is comfortable owning multiple projects from needs analysis through launch and post-launch evaluation, with limited direction.

Location: SeaTac, WA (Hybrid – 3 days in office)

Contract Length:

Experience Level: Intermediate (2+ years)

RESPONSIBILITIES

• Design and develop eLearning and instructor-led training for multiple front-line customer service and airport operations workgroups, with limited direction.
• Write learning objectives tied to competencies and critical behaviors.
• Conduct job task, needs, gap, and root cause analyses to define the appropriate training deliverables.
• Build storyboards, simulations, scripts, job aids, and classroom materials in line with approved content plans.
• Manage moderately complex projects end to end, including video and audio production.
• Lead SME and stakeholder reviews and resolve content update requests.
• Upload, test, and maintain courses in the Learning Management System (LMS).
• Facilitate Train-the-Trainer sessions to hand off content to the delivery team.
• Evaluate training after launch and update content based on results, while mentoring junior designers and recommending new tools and standards.

QUALIFICATIONS

• 2+ years of experience in instructional design, training development, or eLearning development grounded in adult learning principles.
• Proven hands-on build experience in at least one of the following authoring tools:
• Articulate Storyline 360: Interactive eLearning modules, branching scenarios, or assessments.
• Adobe Captivate: Software simulations, responsive eLearning, or interactive training content.
• Strong written, verbal, and presentation skills.
• Demonstrated ability to manage multiple projects and deadlines in a fast-paced environment.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to work with SMEs and stakeholders to gather, review, and refine training content.
• Authorized to work in the United States.

Preferred

• Experience with Articulate Rise 360.
• Experience with simulations, gamification, and screencast recording.
• Photoshop, graphic design, or web design skills.
• Instructional Design certificate (ATD, university program, or similar), and experience with mobile learning or emerging training technologies.
• Background in airline, airport, hospitality, or other front-line operations training.

Education

Bachelor’s degree in Learning, Curriculum Design, Education, Communications, or a related discipline, or an additional 2 years of equivalent experience in lieu of a degree.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.