Job Description

The ideal candidate will bring a strong background in clinical care, auditing, or coding, along with the ability to translate complex operational concepts into effective, learner-centered training solutions. This role partners with a cross-functional, fully remote team of Trainers, Quality leaders, and Subject Matter Experts (SMEs) to design and develop advanced educational programs delivered through blended learning environments, including live facilitation, eLearning, video, technical resources, knowledge assessments, and hands-on application activities while also improving existing content to support learner performance, knowledge retention, and speed to proficiency.

💰 Hourly Salary Range: $56k – $89k (based on experience, skills, and qualifications)
📍 Location: 100% Remote (U.S.-based)

✈️ Up to 10% annual travel (for team meetings and limited client onsite engagements.)

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

Responsibilities

• Design and develop engaging instructional training programs, including facilitator guides, job aids, training manuals, case studies, simulations, on-the-job training resources, and eLearning solutions that support practical application drills, effective knowledge acquisition, and speed to proficiency
• Partner closely with Subject Matter Experts (SMEs), across Clinical, Audit, and Quality teams to gather content, validate accuracy, challenge assumptions, and translate complex operational processes into effective learner-centered training solutions
• Facilitate content review and approval processes with SMEs to ensure training materials reflect current operational workflows, client expectations, compliance requirements, and industry standards
• Incorporate updates from industry organizations and regulatory sources (such as Coding Clinic, AHIMA, CMS, NCCI, LCD/NCD guidance, and payer-specific requirements) into training content to maintain accuracy and compliance
• Use modern authoring platforms and multimedia resources to develop visual, audio, and interactive learning tools that improve learner engagement and retention
• Establish evaluation methods, feedback loops, and learner performance measures to continuously assess training effectiveness and redesign content based on learner needs and business outcomes
• Maintain accurate, current curriculum documentation, version control, training records, and shared content repositories across learning platforms and internal systems
• Ensure the instructional integrity, design consistency, and educational effectiveness of all training materials produced before release to operations or learners
• Stay current on instructional design best practices, healthcare education trends, compliance requirements, and new learning technologies to continuously improve training delivery and outcomes

Required Experience and Qualifications:

• Minimum of 3+ years of experience developing clinical training content, continuing education, or learning solutions for healthcare professionals, including nurses, coders, auditors, and/or physicians
• Experience designing content for healthcare industry topics, with preference for backgrounds supporting auditing, coding, payment integrity, revenue cycle, or clinical operations
• Bachelor’s degree in Instructional Design, Organizational Development, Education, or a related field required
• Portfolio or professional work samples required during the interview process; samples may be from any industry or topic but must demonstrate strong instructional design and professional-quality development

Knowledge and Skills:

• Strong proficiency in instructional design authoring tools, including Articulate Storyline, Rise, and other eLearning development platforms
• Demonstrated ability to identify the most effective learning modalities and design engaging learning experiences, including case studies, simulations, practice exercises, knowledge checks, and other hands-on application activities
• Strong understanding of adult learning principles, instructional design methodology, and training evaluation practices to ensure learning effectiveness and knowledge retention
• Strong working knowledge of clinical terminology, with particular familiarity in auditing, coding, and payment integrity environments to ensure training content is accurate, relevant, and aligned to operational needs
• Strong ability to simplify, organize, and communicate complex concepts in a way that improves learner understanding and performance
• Excellent written and verbal communication skills with the ability to collaborate effectively across cross-functional teams in a diverse, remote environment
• Strong attention to detail with the ability to identify gaps, inconsistencies, and opportunities for improvement within learning materials and training processes
• Strong analytical and problem-solving skills with the ability to align learning solutions to business needs and operational goals
• Excellent planning, prioritization, and project management skills to manage multiple deliverables and meet changing deadlines in a fast-paced environment
• Comfortable working within technology-based collaboration tools such as Microsoft Teams, SharePoint, PowerPoint, and other virtual learning and communication platforms
• Ability to remain flexible and effective in an environment where priorities, timelines, and business needs may shift quickly
• EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class Healthcare consultants.
• You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth.
• We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
• Sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond.

What we offer:

• EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class Healthcare consultants.
• You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth.
• We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
• Sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.