Job Description

Highlights

• Competitive compensation and benefits packages
  
• Continuous professional development and learning opportunities
  
• Regular engagement activities and events
  

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INSTRUCTIONAL DESIGNER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

We are looking for an Instructional Designer to be part of our team.

• This role is to design and develop engaging, effective, and scalable learning experiences for our workforce.
• This role plays a key part in supporting employee development and operational excellence in a fast-paced BPO environment. The ideal candidate has a strong understanding of instructional design principles, adult learning theory, and e-learning technologies.

MAIN RESPONSIBILITIES

Learning Design & Development

• Design learning materials and experiences for instructor-led training (ILT), virtual instructor-led training (vILT), and self-paced e-learning (CBT).
• Apply instructional design models (e.g., ADDIE, SAM) to structure content for maximum learning impact.
• Create storyboards, scripts, and course outlines aligned with learning objectives.

Collaboration with Stakeholders

• Work closely with subject matter experts (SMEs), trainers, and business leaders to gather content, validate accuracy, and align learning outcomes with business needs.
• Participate in project planning and content review meetings to ensure timely development of training materials.

Content Authoring & Multimedia

• Develop interactive learning content using tools such as Articulate Storyline, Rise, Adobe Captivate, and Canva.
• Integrate graphics, audio, video, and quizzes to enhance learner engagement.
• Ensure all content is accessible, culturally appropriate, and visually aligned with brand standards.

Quality Assurance

• Review and test courses for accuracy, functionality, grammar, and learner experience prior to deployment.
• Ensure training materials meet quality, compliance, and accessibility standards.

Continuous Improvement

• Evaluate training effectiveness using feedback, assessments, and course analytics.
• Recommend improvements based on learner feedback and business performance data.
• Stay updated with instructional design trends, tools, and best practices.

REQUIREMENTS

• 2+ years of experience in instructional design or learning content development.
• Experience working in a BPO or fast-paced corporate environment is an advantage.
• Training delivery background is an advantage.
• Technical Skills: Proficient in e-learning development tools (e.g., Articulate Storyline, Rise, Adobe Creative Suite).
• Comfortable using LMS platforms for testing, uploading, and organizing courses.
• Soft Skills: Strong communication, collaboration, and stakeholder management skills.
• Attention to detail, time management, and creative problem-solving.
• Ability to work independently and manage multiple projects simultaneously.
• Able and willing to work on a shifting schedule.
• Willing to work on a hybrid setup at Tower 1, Rockwell Business Center, Ortigas, Pasig City (beside The Medical City).