Job Description

Key Responsibilities

• Design and develop training content and learning materials.
• Collaborate with stakeholders to identify training needs.
• Update and improve existing learning programs.
• Ensure training content aligns with business goals and learning standards.
• Evaluate training effectiveness and recommend improvements.
• Perform other related duties as assigned.

Qualifications

• Bachelor's degree in Education, Instructional Design, HR, Psychology, or a related field.
• At least 2 years of experience in instructional design, learning and development, or training.
• Proficient in Microsoft Office and e-learning authoring tools.
• Strong communication, project management, and content development skills.
• Experience with LMS platforms is an advantage.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.