Job Description

Role Summary

As an Instructional Designer Manager, you will lead the design, development, and delivery of learning solutions that support organizational goals while managing and developing a team of instructional designers. You will partner with stakeholders across the bank to understand learning needs, influence solution design, and ensure successful delivery of high-quality learning experiences. In addition to overseeing learning projects, you will provide leadership, coaching, and direction to team members, drive process improvements, and champion innovative approaches that enhance both learning outcomes and team effectiveness. Working in a global environment, you will balance strategic priorities, stakeholder expectations, and operational delivery while fostering a collaborative and high-performing team culture.

Key Responsibilities

• Lead and develop a team of instructional designers through coaching, feedback, and performance management.
• Foster a collaborative, inclusive, and high-performing team culture that encourages knowledge sharing, accountability, and innovation.
• Build trusted stakeholder relationships, influence learning decisions, and negotiate scope, timelines, and solutions to achieve business objectives.
• Oversee the successful delivery of multiple learning initiatives, ensuring resources, timelines, quality standards, and business expectations are effectively managed.
• Lead resource planning, project assignments, and workload balancing to ensure effective utilization of team capacity and successful delivery of learning initiatives.
• Use data, metrics, and feedback to drive decisions and continuously improve team performance and learning outcomes.
• Champion the adoption of emerging learning technologies, AI-enabled tools, and innovative ways of working to improve team effectiveness and learning impact.
• Apply instructional design and adult learning principles to create learning objectives, assessments, and learning experiences that support business and learner needs.

Required Skills and Experience

• Proven experience leading and developing teams of instructional designers in a fast-paced, global environment.
• Demonstrated leadership skills, including coaching, mentoring, performance management, and fostering high-performing teams.
• Strong influencing, negotiation, consultative, and stakeholder management skills, with the ability to build credibility and drive alignment across diverse stakeholder groups.
• Proven ability to make sound decisions, manage ambiguity, and proactively resolve challenges with limited direction.
• Proven experience applying instructional design and adult learning principles to design and develop effective learning solutions.
• Strong research, comprehension, and analytical skills, with the ability to learn unfamiliar topics, identify content gaps, and work effectively with incomplete information.
• Exceptional written and verbal communication skills in English, with the ability to translate complex information into clear, concise, and engaging learning content.
• Strong experience with Articulate Storyline, Rise, and other learning development tools, with the ability to guide and review the work of instructional designers.

Preferred Skills and Experience

• Experience implementing or leveraging AI-enabled tools within learning design and development workflows.
• Experience managing vendor relationships and localization initiatives.
• Experience working in highly regulated or financial services environments.
• Knowledge of accessibility and inclusive design principles.
• Certification in project management, people leadership, instructional design, or learning technologies is a plus.
• Working knowledge of Learning Management Systems (LMS), and SCORM standards, with a commitment to continuous learning and technology adoption.

Education and Qualifications

• Bachelor's degree in instructional design, adult education, learning & development, education, communications, or a related field.
• 8+ years of experience in instructional design, eLearning development, learning experience design, or a related discipline, including experience leading complex learning initiatives.
• 3+ years of experience leading, coaching, and developing instructional design teams.
• Demonstrated success managing multiple projects, stakeholders, resources, and competing priorities.

About the Team

You will join a global team of experienced instructional designers and learning professionals responsible for creating learning solutions that support employees across the organization. The team works closely with business stakeholders, subject matter experts, program managers, and learning consultants to deliver high-quality learning experiences while continuously exploring emerging technologies, and AI-enabled ways of working.

Why Join Us

• Opportunity to work on a wide variety of learning initiatives.
• Exposure to global stakeholders and projects.
• Opportunity to work with modern authoring tools and AI-enabled workflows.
• Collaborative team environment with experienced learning professionals.
• Opportunities for continuous learning and career growth.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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