OKX

Institutional Sales Manager

OKX  •  Onsite  •  4 days ago
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Job Description

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand for hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of blockchain to users around the world through leading products including OKX, OKX Wallet, OKLink, and more.
 

About the Role

As part of the Institutional Relationship Management team, you will serve as the primary point of contact for our institutional partners. Your mission is to cultivate long-term relationships, drive revenue growth through proactive sales and strategic engagement, and ensure a seamless operational experience for institutional clients.
This role sits at the intersection of institutional sales, client relationship management, and product collaboration, acting as a bridge between client needs and internal product capabilities. Performance will be evaluated through a balanced KPI framework focused on growth, new business development, and client service excellence to support sustainable revenue generation and operational quality.
 

What You’ll Be Doing

Business Development & Growth

  • Identify and qualify new institutional leads, managing the full sales cycle from initial outreach through to closing and post-sales client success.
  • Coordinate the end-to-end onboarding process for institutional clients, including verification and account activation.
  • Monitor client activity and trading patterns to identify opportunities for upselling and cross-selling.
  • Develop strategic initiatives to expand institutional client relationships and drive trading activity.

Product & Relationship Management

  • Serve as the dedicated relationship lead for assigned institutional accounts, resolving day-to-day inquiries and operational issues within defined SLAs.
  • Proactively educate clients on new product launches, platform features, and market developments to support optimal platform usage.
  • Analyze client feedback and operational challenges, identifying meaningful signals that can drive product improvements and commercial outcomes.
  • Develop deep expertise in OKX’s product suite, trading infrastructure, and risk framework to provide informed guidance to institutional clients.
  • Manage dedicated client communication channels (Slack, Telegram, WhatsApp, WeChat) and coordinate with internal teams including Product, API, Legal, and Compliance to deliver solutions and improvements.
  • Advocate internally for initiatives that enhance client experience, increase trading activity, and support long-term client retention.

Compliance & Governance

  • Ensure all client engagements strictly adhere to company policies, Terms of Service, and local regulatory requirements.
  • Support due diligence processes including DDQs, partnership agreements, and audit requests in collaboration with Legal and Compliance teams.
  • Maintain high standards of documentation, operational transparency, and regulatory alignment.
 

What We Look For In You

Requirements

  • Bachelor’s degree in Business, Finance, Economics, or a related field.
  • 5+ years of experience in institutional sales, relationship management, or business development within crypto, fintech, or financial markets.
  • Strong understanding of digital asset trading products, institutional client workflows, and exchange infrastructure.
  • Proven experience managing institutional or high-value client relationships.
  • Excellent communication and stakeholder management skills.
  • Strong analytical mindset with the ability to identify commercial opportunities from client insights.
  • Ability to work cross-functionally with product, engineering, compliance, and legal teams in a fast-paced environment.
  • Experience working with institutional crypto clients such as funds, market makers, trading firms, or fintech platforms.

Nice to Have

  • Familiarity with APIs, trading infrastructure, and liquidity solutions.
  • Background in regulated financial markets or digital asset platforms.
  • Strong understanding of the global crypto ecosystem and institutional market dynamics.
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice
OKX

About OKX

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom.

OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps).

OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

We believe in good sportmanship and the pursuit to be better. You may see our OKX logo neatly fitted on the McLaren F1 cars, Manchester City FC team shirts, or at the Tribeca Film Festival celebrating artists and creators. Wherever you may find us, you will notice our pursuit of making our world more efficient, transparent, and connected.

To learn more about OKX, download our app or visit: www.okx.com

UK users follow: https://www.linkedin.com/company/okxuk/

Learn more about working at OKG, the business group developing OKX, our Digital Assets Exchange, our Web3 portal and blockchain ecosystems: bit.ly/WorkingatOKG

Industry
IT & Software
Company Size
5,001-10,000 employees
Headquarters
Everywhere
Year Founded
Unknown
Website
okx.com
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