Job Description

The Auto Glass Installer is responsible for safely, accurately, and efficiently installing, repairing, and replacing automotive glass on a variety of vehicles. This role requires strong attention to detail, a commitment to safety, excellent customer service skills, and the ability to always represent the company in a professional manner. The installer plays a key role in ensuring customer satisfaction by delivering high-quality workmanship and clear communication throughout each service.

Key Responsibilities & Duties:

· Perform auto glass installations, repairs, and replacements in a safe, timely, and professional manner following all best practices and manufacturer procedures.

· Follow proper processes for removing and installing windshields, door glass, back glass, and other automotive glazing components.

· Maintain open, clear, and honest communication with supervisors, customers, and co-workers.

· Represent the company in a professional, respectful, and courteous manner at all times.

· Provide excellent customer service, explaining work performed and ensuring customer questions are addressed.

· Use Personal Protective Equipment (PPE) including safety glasses and gloves while handling glass and tools.

· Comply with all company safety rules, OSHA standards, and regulatory requirements.

· Always drive company vehicles safely, adhering to all traffic laws and company driving policies.

· Complete all required paperwork and job documentation forms accurately and in a timely manner.

· Maintain a clean and organized work truck/van, ensuring tools and materials are stored properly.

· Assist team members when needed; contribute to a positive, cooperative work environment.

· Manage inventory on the service vehicle and report material shortages or issues.

· Inspect completed work to ensure proper installation, safety, and customer satisfaction.

Qualifications & Skills:

· High school diploma or equivalent.

· Valid driver’s license with a clean driving record.

· Ability to learn and follow technical instructions, safety protocols, and installation procedures.

· Strong mechanical aptitude and manual dexterity.

· Excellent communication and customer service skills.

· Ability to work independently with minimal supervision.

· Dependable, punctual, and professional demeanor.

Preferred:

· Prior experience in auto glass installation, automotive repair, or related field.

· Certification or training through industry organizations (e.g., AGSC, NGA) is a plus.

· Experience using auto glass tools, adhesives, and calibration procedures for ADAS-equipped vehicles.

Work Environment & Physical Requirements (if applicable):

· Frequent interaction with customers, co-workers, and supervisors.

· Exposure to various weather conditions during mobile installations.

· Uses manual and power tools, adhesives, and cleaning agents.

· Must always follow company safety procedures to prevent accidents and injuries.

· Must be able to lift, carry, and maneuver glass pieces and equipment up to 75 lbs.

· Frequent standing, bending, kneeling, and reaching.

· Ability to work with hands and arms for extended periods.

· Good hand-eye coordination and the ability to handle delicate materials safely.

· Ability to enter, exit, and move around various vehicle types.