Job Description

About Umbrella

Umbrella Incorporated partners with enterprises to navigate complexity, accelerate growth, and drive measurable impact.

With expertise across digital commerce, IT infrastructure, market insights, finance, and AI, we deliver integrated, end-to-end solutions through a collaborative, outcome-driven approach. Integrated expertise driving business forward.

About Cloud Managed Networks

Cloud Managed Networks is an IT solutions provider specializing in cloud migration, network infrastructure, and cybersecurity. With a client-centric approach, we create tailored strategies to meet unique business needs, ensuring seamless digital transformations.

Our expertise spans on-premises, cloud, and hybrid environments, offering services such as system architecture, managed IT support, and IoT solutions. As a trusted partner of industry leaders like Cisco, Fortinet, Artic Wolf and Verkada, Cloud Managed Networks delivers scalable, secure, and innovative solutions across various sectors, including healthcare, education, and manufacturing.

Member of Umbrella-Incorporated.

About the role

We’re looking for a hands-on Installation Technician to install and maintain network cabling, access control, camera systems, and other low-voltage systems. You’ll conduct site assessments, coordinate with project teams, and ensure all installations meet technical and safety standards. This role is a great fit for someone with strong technical skills, a customer-first mindset, and a willingness to learn and grow with new products and technologies.

This is an active and onsite (Richmond Hill) opportunity. Looking to hire immediately.

Key Responsibilities:

Network Cabling Installation & Maintenance

• Install, terminate, test, and troubleshoot structured cabling systems including Cat5e/Cat6 cables, and related hardware.
• Ensure all cabling installations meet industry standards and company specifications.
• Maintain detailed documentation of cabling routes, termination points, and network diagrams.

Access Control & Camera Systems Installation - Relevant training will be provided

• Install, configure, and maintain Access Control systems and Camera systems according to manufacturer guidelines and client specifications.
• Integrate security systems with existing network infrastructure.
• Conduct system tests, troubleshoot installation issues, and perform ongoing maintenance to ensure optimal system performance.
• Provide technical support and training to clients on the usage and management of Access Control systems.
• Additional products related to Access Control and Network infrastructure will be added from time to time. 

Site Walks & Customer Assessments

• Visit customer sites to evaluate installation and cabling needs.
• Assess existing infrastructure and propose effective solutions that enhance network performance and security.
• Work collaboratively with project managers and clients to develop tailored installation plans that meet both technical and budgetary requirements.
• Provide detailed reports and recommendations following each site assessment.

Project Coordination & Compliance

• Coordinate with cross-functional teams (project management, IT, and security teams) to ensure timely completion of projects.
• Adhere to safety standards and industry best practices during all installation and maintenance activities.
• Ensure compliance with local, state, and federal regulations related to network and security installations.
• Keep updated with the latest developments in network cabling technologies and product updates.

Customer Service & Support

• Serve as the primary point of contact for technical queries and support related to network cabling and Access Control systems and other related network products as necessary. Training will be provided where applicable.
• Ensure high levels of customer satisfaction by delivering quality workmanship and responsive support.
• Maintain positive relationships with clients, addressing concerns promptly and professionally.

Qualifications:

Technical Skills:

• Proficient in installing and troubleshooting network cables and other related hardware.
• Hands-on experience with the installation and configuration of access control and video surveillance systems.
• Ability to read and interpret technical drawings, schematics, and blueprints.
• Competency with tools and equipment used in network and security system installations

Soft Skills:

• Excellent communication and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Good time management skills with a proven ability to prioritize tasks effectively.

Licenses & Certifications:

• Valid driver’s license and willingness to travel to customer sites.
• Relevant certifications

Physical Requirements:

• Ability to lift and carry heavy equipment.
• Comfortable working in varied environments, including climbing ladders, working at heights, and navigating tight spaces.
• Must be able to perform physical tasks associated with installing and maintaining network and security systems.

What We Offer

• Competitive compensation package
• Comprehensive benefits package including health, dental, and vision insurance.
• Opportunities for ongoing training and professional development.
• Supportive work environment with a focus on safety and innovation.

Cloud Managed Networks (CMN) is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code. CMN welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is CMN's policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.