Job Description
About the job
Flatpay is one of the fastest-growing fintech companies in Europe. In just over three years, we’ve grown into a team of more than 1,500 colleagues, active across Denmark, Finland, Italy, Germany, France, the United Kingdom, and since January also in the Netherlands.
Our mission is clear and powerful: to make card payments fair, transparent, and stress-free for small and medium-sized businesses. No complicated pricing, no hidden fees, no surprises - just one flat rate for all cards.
Employment type: Full-time
Location: Amsterdam - onsite 5 days per week
What you'll do
Responsibilities
- Coordinate and support the installation of Flatpay payment terminals for new merchants over the phone. You will manage the installation process from scheduling to delivery, ensuring a smooth onboarding experience for our customers.
- Provide remote support to merchants during installations. You will guide customers step by step over the phone to ensure terminals are installed correctly and ready to accept payments.
- Prepare and manage installation logistics. This includes configuring devices, coordinating shipments, and ensuring merchants receive the correct hardware on time.
- Comfortable handling and moving boxes of payment terminals and equipment as part of shipping and installation preparation.
- Act as a key point of contact during the onboarding process. You will communicate with merchants and internal teams to ensure installations are completed quickly and without friction.
- Work closely with internal teams including Sales, Operations, and Technical Support to coordinate installations and resolve issues when they arise.
- Document installation activities and ensure all systems are correctly set up and activated.
- Identify recurring issues or friction points during installations and flag them internally so processes can continuously improve.
Skills & Attributes
- Interest and understanding in technology and the ability to quickly understand new systems, tools, and hardware.
- Excellent communication skills with the ability to guide customers clearly and confidently over the phone.
- Highly organized and able to manage multiple installations and tasks at the same time.
- Structured and solution oriented approach to problem solving.
- Customer focused mindset with a strong motivation to deliver a smooth onboarding experience.
- Comfortable working in a fast growing environment where priorities can evolve quickly.
- Positive, hands on attitude and willingness to support the team wherever needed.
Who you are
This role is perfect for you if:
- You have initial experience in KYC, compliance, or rigorous admin experience in FinTech or banking is a strong plus
- You are highly organized and detail-oriented nothing escapes you, not even a poorly formatted expiration date or an incorrectly filled field
- You have strong analytical skills and can make quick, well-founded decisions based on precise procedures, even under pressure
- You communicate clearly and effectively, able to explain complex blocking points to non-technical stakeholders (Sales teams)
- You have a good level of English and Dutch is a plus
Why Flatpay?
Massive opportunity: Join at launch stage and shape our success in the Dutch market.
Uncapped earning potential: The more you sell, the more you earn.
Fast-track career growth: We promote from within, and we move fast.
Supportive culture: No politics, no bureaucracy – just good people building great things together.
International environment: Be part of a diverse, ambitious team across 6+ countries.
