Job Description

Everything you are looking for and more 📦

As an Installation Specialist- Portugal, you will play a key role in supporting the expansion and maintenance of our Locker network across Iberia, with a focus on Portugal. You will be responsible for coordinating installations, troubleshooting technical issues, and ensuring optimal performance of our lockers, both remotely and occasionally on-site.

This role combines technical expertise, coordination, and problem-solving, working closely with field teams and central technical support to ensure efficient operations.

What responsibilities and objectives will you have?

• Develop in-depth technical knowledge of our Lockers at both mechanical and software level

• Plan, coordinate and supervise installations to support the continuous expansion of our Locker network in Portugal

• Act as a key point of contact between field technicians and central teams, ensuring smooth communication and execution

• Provide second-line technical support, troubleshooting issues remotely and guiding field teams when needed

• Analyze system logs, incidents and performance data to identify root causes and implement effective solutions

• Drive preventive and corrective maintenance actions to ensure high availability and reliability of the network

• Monitor and improve operational performance, proposing optimizations based on data and field feedback

• Create, update and standardize technical documentation, processes and best practices

• Use internal tools and dashboards to track performance, detect anomalies and anticipate issues

• Ensure all operations are aligned with company policies, safety standards and local regulations

• Coordinate with the central technical team to escalate and resolve critical or complex incidents

• Deliver training and onboarding sessions to external providers and technical partners

• Contribute actively to achieving team KPIs and operational excellence goals

Well, what will the requirements be?

• Native or fluent Portuguese and good communication skills in English and Spanish

• Strong technical mindset, with solid understanding of mechanical and electrical systems

• Proven experience in maintenance and troubleshooting of electronic equipment (hardware & software)

• Ability to analyze technical issues end-to-end, from diagnosis to resolution

• Comfortable working with system logs, monitoring tools and performance dashboards

• Ability to read and interpret electrical schematics and technical documentation

• Experience in coordinating field teams or external technical providers

• Strong problem-solving skills, with a proactive and hands-on approach

• High level of ownership and autonomy, with the ability to prioritize and manage multiple tasks

• Good communication skills, able to translate technical issues into clear actions

• Team player with the ability to collaborate across different departments and cultures

• Proficiency in Microsoft Office tools (especially Excel)

• Driving licence (B) and willingness to travel occasionally

What do we offer?

Language platform

Wellbeing programme

Flexible working hours

Online platform for lifelong learning

Competitive salary

Flexible remuneration services can be contracted

Why join us?

• Because we don’t settle — we go further and multiply impact( 10X Attitude).

• Because we design every transformation around real customer value ( Passionate About Customers).

• Because we make things happen fast and smart — not perfect, but done ( Go, Go, Go).

• Because we believe the future belongs to those who rethink what’s possible ( Dare to Disrupt).

• Because we win together — diverse, collaborative, driven by one shared vision ( One Goal, One Team).

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels.We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.