WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!
The Installation Scheduling Coordinator will act as a liaison between Sales, Operations, and our Clients, ensuring seamless interdepartmental coordination and Client relations and communication for all major installations/upgrades. This position will manage the day-to-day scheduling and coordination of all installations for the Region.
The Installation Scheduling Coordinator will work with various Departments throughout the organization including:
• Sales
• Sales Admin Group
• Service Management
• Installation /Scheduling
• Machine Set up/Production
• Marketing
• Smart Card Production
• Customer Service
The goal of this position is to ensure a seamless installation of equipment for both the Clients and their Residents, ensuring that all areas have been covered with no steps missed. Clients will experience a seamless transition with little impact to their staff or residents.
Work with Client and with other internal Departments to review availability of internal install resources, machines, and necessary communication of scheduling with the client.
Work closely with Purchasing/Parts to ensure that all required inventory for the project is forecasted and available.
Work with Client, sales, and Service Management to set up an installation/upgrade schedule that works for all parties taking into consideration cleanings, renovations, available staffing, etc.
Collaborate with Sales Admin Group to ensure that all machine movements and any other paperwork required is completed.
Work closely with Marketing and Card Production to ensure that all required resident collaterals, signage, etc. is available for the duration of the project.
Maintain regular Client communications and troubleshoot issues and problems, making any required changes to the project schedule, as necessary.
Maintain regular communications with all parties both internal and external, to monitor success of the project and make any required changes along the way based on issues, feedback etc.
Report back to Operations Management/Executive on installation plan status on a regular basis.
What we are looking for:
Highly organized with strong administrative experience
The ideal candidate has a minimum of 3-5 years of experience in a busy installation coordination environment with focus on client administration/ service & operations environment.
Demonstrated leadership skills and shows a willingness to collaborate as a team to achieve corporate goals
An excellent ability to deal with people at all levels and build trust and confidence with sales, administration, management, employees, and Clients.
Proven ability to multi-task in a busy environment is a must.
Strong project management skills with excellent and proven time management skills.
Intermediate P.C. skills with MS Word, Excel and Outlook
Some field travel will be necessary and a valid Ontario driver’s license with an excellent driving record will be required.
Minimum grade 12 education (related post-secondary education preferred)
Apartment owners, property managers and college administrators trust WASH to deliver hassle-free laundry room management, innovative technology, and reliable service with a focus on sustainability. We pride ourselves on our responsiveness, unmatched service and the long-standing partnerships we have forged with our customers since 1947.
• Through digital solutions and connected rooms, WASH delivers convenient
payment and service options to residents while also providing real-time
data and automation to empower management decisions.
• Our employees are our greatest asset. That’s why our average employee
tenure is more than nine years.
• Sustainable business practices like putting people first and proactive steps
towards reducing our carbon footprint have kept us in business for 75
years and position us for the next 75.
The result is an enhanced laundry experience, improved resident satisfaction, smarter operations and greater profitability.
To learn more about WASH, visit wash.com.
