Job Description

About Les Olson IT

Les Olson IT is one of the fastest-growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service.

Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family-owned and family-operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states.

Les Olson Company strives every day to elevate people, whether it's our clients, our team members, or members of the local community.

• We seek to elevate our clients by delivering cutting-edge IT strategy, security, solutions, and support. Each of our team members recognizes that they have a direct impact on the success of the local businesses we serve every day.
• We seek to elevate every team member's career, firmly believing that customer success cannot happen without employee success. We do this by working with each employee to design a fulfilling career path that grows and evolves as they do.
• We seek to elevate our local community members by rewarding our employees for volunteering at local charities and participating in our ongoing food drives.

Our work environment promotes both growth and balance. We encourage and support our employees in building meaningful, fulfilling paths, both professionally and personally. Les Olson Company offers competitive salaries, continuing education, generous benefits, and a fun, collaborative work environment. At the end of the day, it is the people that matter most to us!

What you’ll do (Primary Responsibilities)

• Schedule and coordinate image and print installs and moves (processed through Salesforce)
• Provide ETAs for installs, moves, and deliveries to internal teams and customers
• Test application/equipment functions prior to leaving the client site
• Troubleshoot issues during installation, training, and network setup to ensure client satisfaction
• Rebuild equipment, reinstall operating systems, and update print controllers
• Maintain a clean, organized install bay with proper paperwork and equipment tracking
• Track, tag, organize, and maintain used equipment lists (Salesforce and Excel)
• Send weekly used-equipment updates to the sales team and update reconciliation reporting
• Create invoices in SalesPad for wholesale equipment sales

Additional responsibilities

• Partner with Service and Branch leadership to determine disposition of returned/trade-in equipment (refurbish, parts, recycle, wholesale)
• Support recycling prep and runs using the box truck (as needed)
• Keep boneyard/used equipment areas organized and labeled
• Serve as backup support to warehouse/operations
• Assist with special projects as assigned

What we’re looking for

• Strong customer-service mindset and professional communication
• Organized, detail-oriented, and comfortable juggling scheduling + coordination tasks
• Ability to troubleshoot and problem-solve during installs and setup
• Comfortable working around copiers/printers, basic rebuild/reinstall work, and inventory tracking
• Willingness to visit customer locations as required and represent LOC professionally
• Valid driver’s license required

Benefits

• Paid Time Off
• Sick Days
• Paid Holidays
• 401k match + Pension
• Work-life Balance
• Full Medical, Dental & Vision + HSA
• Life Insurance
• Local Volunteer Opportunities