Job Description

Installation Manager (Residential AV, LV, IT, Control)

Department: Operations

Employment Type: Full Time

Location: Plymouth, MN (ResTech)

Reporting To: Daniel, President

Compensation: $100,000 - $125,000 / year

The Installation Manager is responsible for leading and supervising the technical team (installation and service techs), delivering exceptional AV, LV, IT, Control, Lighting, and Shading installation and support.

Your Location:

• 12900 Hwy 55 Plymouth, MN 55441
• This role is in-person (not: remote or hybrid)

Your Schedule:

• Full Time (40hrs/Wk)
• Mon-Fri from 8am to 5pm

Your Manager:

• Daniel, President

Your Day-to-Day

Team Management

• Supervise, train, and mentor the technical team
• Hiring, onboarding, and evaluation of technicians
• Maintain safety protocols and company policies

Installation Standards (SOP's)

• By Phase: Pre-Wire, Trim, Final
• By Subsystem: A/V, IT, Control, Lighting, Shading
• Meticulous wire management and rack builds
• Documentation and enforcement of those standards

Tickets & Scheduling

• Review incoming service tickets, contact clients, and schedule service calls

Support & Troubleshooting

• Support Internal Teams & External Customers
• Service Requests AV and IT Related (computers, servers, networks, and AV devices)

Reporting

• Build and maintain reports on system performance, ticketing metrics, and business analytics.

Requirements & Abilities

• Leadership managing technical teams (install & service)
• Experience: IT, AV tech, Data Centers, Ticketing Systems
• Preferred: CompTIA, CCNA, or AV related certifications (Avixa, Bicsi, CTS)
• Travel to client sites may be required
• Lift +50lbs
• Valid driver’s license

ResTech Systems' Contribution to You

• Annual Salary $100K - $125K
• IRA w/ 3% match
• 1 week PTO (Yr1), 2 weeks PTO (Yr2+)
• 6 Paid Holidays
• Healthcare - 50% covered
• Company Laptop
• Cell phone stipend
• Employee Discount