Job Description

Role Purpose

To deliver high-quality, customer-facing installations of broadband and Wi-Fi services to end users within VFAST-enabled holiday and leisure parks. The role focuses on connectivity, in-unit installations, fault resolution, and ensuring an excellent end-user experience aligned with SLA and brand expectations.

Aligned with our Company Values:

Pace ensures we meet demand and scale delivery across parks

Excellence ensures we do it right first time and protect margin and reputation

Together ensures the field operation integrates effectively with the wider business

Location: South West:Field-based (UK-wide travel, primarily leisure parks)

Salary: £25,500 - £28,000 per annum depending on experience

Key Responsibilities

End User Installations

• Install broadband services into park homes, lodges, and static caravans using a mix of:
• Wireless (PtMP / WiMAX / LTE/5G CPE)
• FTTP / Ethernet where available
• Mount and align external CPE (where required) ensuring optimal signal performance
• Run internal cabling (CAT5e/CAT6/ Fibre ) in a neat and compliant manner
• Install and configure routers, access points, and associated equipment
• Activate services and complete provisioning checks

Customer Experience

• Act as the face of the business on-site, delivering a professional and friendly service
• Clearly explain functionality, router setup, and basic troubleshooting to end users
• Manage customer expectations during installs
• Ensure customer sign-off and satisfaction before leaving site

Fault Finding & Support

• Diagnose and resolve connectivity issues across:
• RF links (signal strength, interference, alignment)
• LAN/Wi-Fi environments
• CPE and router configuration
• Escalate complex faults to Service Desk or engineering teams with clear diagnostics
• Perform maintenance visits and service restorations within SLA targets

Health & Safety & Compliance

• Adhere to all H&S requirements including:
• Working at height (ladders, external mounting)
• Electrical safety
• Safe cable routing and fixing
• Ensure all installations meet company and regulatory standards
• Maintain tools, PPE, and company vehicle in safe working order

Documentation & Reporting

• Complete installation records, photos, and test results via job management systems
• Accurately record materials used and time on site
• Provide feedback on recurring issues, installation challenges, or product improvements

Key Skills & Experience

Essential

• Understanding of telecoms or ISP field installations (wireless or fixed line)
• Understanding of:
• IP networking fundamentals
• Wireless technologies
• Practical installation skills (drilling, mounting, cabling)
• Customer-facing experience with good communication skills
• Full UK driving licence

Desirable

• Experience with WiMAX / outdoor wireless deployments
• Experience in holiday park or MDUs (multi-dwelling units)
• Basic understanding of RF troubleshooting tools
• Certifications (e.g. ECS, Working at Height, IPAF – beneficial but not essential)

Key Behaviours

• Customer-first mindset with strong interpersonal skills
• Practical, problem-solving approach in varied environments
• Ability to work independently and manage workload effectively
• Flexible and responsive to changing schedules and priorities
• High attention to quality and installation standards