Job Description

Become a part of our team as an Install Coordinator where you will play a key role in providing outstanding experiences for our customers. In this position, you will manage all in-home installation projects and work closely with both installers and customers to guarantee a smooth experience.

Take your career to the next level! At Refloor, growth is not just a promise – it is a reality.

Who is Refloor?

Refloor is America's fastest-growing flooring company, and we owe our success to YOU. It's individuals like you who join our team, fuel our growth, and make us want to continue to thrive. We are committed to team development and customer satisfaction, expanding our reach, and ensuring customers receive nothing less than 5-star experiences. Join us and be part of our exciting journey! 

Job Responsibilities: 

• Project Management: Manage the daily progress of assigned projects from start to finish, ensuring they are carried out effectively and within designated timelines.
• Build Strong Relationships: Foster strong relationships with our installation teams and clients, promoting trust and transparent communication.
• Collaboration: Collaborate with on-site installation crews to address basic customer inquiries, resolve technical issues, and manage change order requests as necessary.
• Customer Assistance: Address customer concerns and deliver outstanding service throughout and after the installation process, ensuring satisfaction and resolving any emerging issues.
• Payment Management: Collect payments from clients for contracted services, update relevant documentation, and facilitate additional payment processes in line with company guidelines.
• Other Responsibilities: Undertake any other required tasks or responsibilities as assigned, contributing to the team's and company's overall success.

Key Competencies:  

• Customer Oriented: A dedication to providing outstanding service and surpassing customer expectations.
• Proactive Approach: Driven and willing to take initiative when required to guarantee successful installations.
• Strong Communication Skills: Excellent interpersonal abilities to effectively connect between clients and installation teams.
• Problem Solving and Decision Making: Capable of identifying issues, making informed choices, and developing solutions to facilitate seamless installations.
• Ability to Navigate Ambiguity and Complexity: Flexibility and calmness in managing intricate situations and evolving project conditions.
• Experience in Flooring or Home Improvement (Desirable): Prior experience in the flooring or home improvement sector is preferred but not mandatory.

What does Refloor offer? 

• Hourly range: $18-$22
• Paid Time Off (PTO) including holidays
• 401(K) retirement plan
• Comprehensive Medical, Dental, and Vision Insurance
• Life Insurance coverage
• Opportunities for Advancement

At Refloor, we take pride in our commitment to quality and customer satisfaction. If you're a detail-oriented, customer-focused individual who is ready to coordinate Luxury Vinyl Plank flooring installations, we want to hear from you!