Job Description

What You’ll Do:

• Coordinate installation schedules with customers and installation teams
• Serve as the primary customer contact throughout the installation process
• Answer questions, provide updates, and help resolve scheduling or service issues
• Support Sales, Service, and Operations teams with order entry, invoicing, and project tracking
• Maintain accurate customer records, contracts, installation dates, and CRM data
• Assist with resolving scheduling conflicts and customer concerns professionally and efficiently
• Track project progress and help ensure installations stay on schedule
• Assist with post-installation follow-up and punch list coordination

What we’re looking for:

• High school diploma or equivalent.
• Experience scheduling appointments or coordinating projects.
• Strong customer service and communication skills.
• Excellent organization, multitasking, and problem-solving abilities.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Experience with CRM systems, or QuickBooks (preferred).
• Experience working in a fast-paced, team-oriented environment.
• Ability to problem-solve, prioritize, prioritize tasks, and follow through independently.
• Experience in construction, home improvement, or service industries a plus
• Ability to pass a pre-employment drug screen.

Why join us?

• Competitive pay starting at $25/hour; Full-time Monday–Friday schedule
• Paid time off; Medical, dental, and vision insurance; Short- and long-term disability coverage; Company-paid life insurance; 401(k) with company match.
• Employee Stock Ownership Plan (ESOP), giving you a direct stake in the company’s success and helping you build long-term retirement value through employee ownership
• Stable, long-term career opportunity with advancement potential

About Us

For more than 30 years, Windows & Doors by Brownell has built a reputation for premium products, expert craftsmanship, and exceptional customer service throughout Vermont, the Adirondacks, and the Upper Valley region of New Hampshire. As a 100% employee-owned company, our team members directly share in our success. We are proud to combine the culture of a local business with the support and stability of the BMD family of companies, a trusted building materials leader for more than 75 years.

Equal Opportunity Employer

BMD, Inc and Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. BMD, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.