Job Description
Installation and Projects Technician
Department: Service - Field Service
Employment Type: Fixed Term - Full Time
Location: Mexico/Field based
Reporting To: Service Project Team Leader (José Vargas)
The Installations and projects Technician should be proficient on managing every aspect of the recyclers and cash management machines life cycle.
· Inspection, and preparation of the site
· Installation of the machines (including anchorage)
· User training
· Machine configuration
· Dial Setup
· Force Opening of Safes
· And every other Project such as:
o DTP products installation/removal
o Dial exchange
o Opening codes update
o Safety inking system installation/removal
o Preventive maintenance of systems
These activities can be done at the client’s location or at a warehouse
The Installations and projects Technician could work 75% of his time in another state or region
If it is needed the Installations and projects Technician could support the service team with corrective maintenance of various machines on different Glory Clients with activities such as:
· Cleaning, troubleshooting, configuration equipment.
· Problem solving
· Parts replacement
· Calibration
· Configuration
· System Firmware/Software/Template updates
Gathering information about new or damaged bills to help in developing new templates
He should develop a wide technical experience to analyze, understand and solve field problems.
Key Responsibilities
MAIN RESPONSIBILITIES
· Tracking client returned parts.
· Return parts property of the client to their facilities.
· Run the NDF (No defect found) on spare parts
· Charge OS and configure the operating machines.
· Diagnose system problems in minimal time and make repairs.
· Configuration and experience in the remote services management
· Escalate solving technical problems by seeking timely advice or assistance from technical support when necessary.
· Deliver parts to client facilities when it’s needed.
· Establish PM schedules and perform according to company specifications.
· Ensure overall customer satisfaction
· Responsible for assisting with and installing machines,
· Engineering Change Notices that effect current systems and upgrades.
· Hardware or software upgrades may require technical assistance or unusual or complex systems.
· Support Repair Centre to do DE equipment refurbish and maintenance process.
· Remove spare parts from equipment.
· Coordinate different types of shipping to ensure that removed parts will arrive on time to accomplish Glory’s Clients SLAs
· If it is needed to shift spare parts across different locations
· Comply with mandatory courses / trainings provided by the company.
· Spare parts inventory management
· Travel expenses control and management
Skills, Knowledge & Expertise
REQUIRED EDUCATION AND QUALIFICATIONS
Education Level:
· Engineering degree (Preferred)
· Technician degree
Qualifications:
· Technical English (for Reading manuals).
· Able to do Preventive Maintenance of Smart Deposit equipment.
· Experience on Software deployment and configuration
· Driver experience needed.
· Strong analytical skills
· Problem solving ability
· Ability to read installation diagrams
REQUIRED SKILLS AND COMPETENCIES
· Excel advanced
· Proactive
· Organized
· Focus on goals and results
· Good communication skills
· Understanding of AC/DC power distribution
· Understanding of digital and analog circuitry
· Ability to work with electric schematics, logic diagrams and mechanical drawings
· Logical trouble shooting skills and capability to isolate problems at PCB or component level
· Working knowledge in the operations of personal computers especially Microsoft Office, navigation across network sites and email communication
· Working knowledge of DOS and windows
· Time administration
· General Systems management Windows / Linux (preferred)
· Oriented to corporate guidelines.
· ERP Management (Preferred)
· Anchorage ability
· TCP/IP testing and configuration knowledge
· Structured cabling basic skills
· Simple tools management as Drill, Grinder Machine and hydraulic skate
Advanced driving skills
