Job Description

OPPORTUNITY SUMMARY

The Installation Technician II is an experienced, field-based position responsible for the technical and mechanical production of audio-visual systems at client sites. Functioning fluidly as both a contributing team member and an on-site leader, this role supports and directs all phases of AV installation on small to medium projects across a varying degree of complexity. This is a growth-oriented role designed for technicians building toward senior leadership, with increasing responsibility for team direction, project coordination, and quality of installation outcomes. All work is performed in accordance with company standards, industry best practices, and manufacturer recommendations, while adhering to all applicable safety and job-specific regulations.

ESSENTIAL RESPONSIBILITIES

The following responsibilities are considered essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Installation & Project Completion

• Perform tasks associated with audio-visual installations, including running cable, terminations, and installation of racks, projectors, monitors, and other equipment, in accordance with drawings, design intent, manufacturer's recommendations, NEC, company standards, and industry best practices.
• Review drawings and other project documentation and collaborate with supervisors to understand project requirements and objectives thoroughly.
• Adhere to strict safety protocols throughout all installation activities to promote a safe, clean, and orderly working environment; utilize and maintain PPE at all times.
• Follow company-approved installation methods and techniques. Verify appropriate selection of hardware and mounting structures to ensure safe installations with standard safety factors.
• Maintain accurate documentation and mark-ups of system drawings to ensure accurate As-Builts.
• Conduct on-site assessments to determine optimal placement and mounting methods of audiovisual equipment, ensuring alignment with project specifications and design intent.
• Lead a team of installation technicians, delegating tasks and responsibilities based on project requirements and individual skill sets, while providing ongoing guidance, support, and direction throughout the installation process.
• Read, interpret, and work from construction drawings, riser diagrams, and rack elevations with proficiency; identify and communicate discrepancies between design documents and field conditions, escalating as appropriate.

System Testing & Validation

• Perform comprehensive testing and troubleshooting of installed systems; identify, diagnose, and resolve installation-related issues, escalating to manufacturer support and processing RMAs, as necessary.
• Document and report system performance findings to technical resources, coordinating with available remote support for resolution or to determine further technical action plans.

Project Coordination & Communication

• Collaborate with daily supervisors to understand project plan, daily assignments, and schedules.
• Interface with clients professionally and assist in addressing questions and concerns.
• When assigned to lead projects, serve as the primary field point of contact for project managers, clients, and site supervisors; provide regular updates and daily reports, promptly identifying and escalating any needs, issues, risks, or scope changes through proper channels.
• Coordinate with project managers and leadership to understand project schedules, maintain realistic timelines, and uphold consistent operational standards.
• Provide regular updates, including daily reports, to project managers and others as necessary, promptly reporting any needs, issues, or risks through proper escalation paths.
• Instruct and mentor new and current technicians on proper installation techniques and professional etiquette; foster a culture of excellence, professionalism, and company values.

CORE COMPETENCIES

The following competencies represent the professional behaviors and attributes essential to success in this role:

Professionalism & Ethics

• Upholds and demonstrates Company Core Values in all professional interactions and daily conduct.
• Demonstrates a strong work ethic, self-motivation, persistence, and a genuine willingness to learn and grow.
• Maintains punctuality, reliability, and a consistent attendance record.
• Maintains composure and stable performance in high-pressure or fast-paced situations.
• Presents a professional demeanor in all workplace and client interactions.

Communication & Collaboration

• Communicates effectively and professionally in both verbal and written interactions, maintaining clarity and conciseness.
• Accepts direction and constructive feedback openly and applies it appropriately.
• Communicates expectations and direction with clarity and purpose, providing team members with a clear understanding of objectives, standards, and what successful outcomes look like.
• Maintains a customer-focused mindset, ensuring a positive and professional experience in all client-facing interactions.
• Works effectively both independently and as a contributing member of a team.
• Supports team goals and fosters a cooperative and respectful working environment.

Problem Solving & Accountability

• Manages time effectively, prioritizes tasks, and produces quality output with minimal wasted effort to meet project deadlines.
• Demonstrates strong attention to detail, ensuring completeness and accuracy in all work performed, whether physical or administrative.
• Applies creative thinking and problem-solving abilities to develop practical, innovative approaches to technical and operational challenges.
• Takes ownership of outcomes and follows through on commitments; holds self and crew members accountable to quality, standards, and deadlines.

Leadership & Mentorship

• Demonstrates effective leadership capabilities, able to guide and motivate team members while maintaining productivity and high standards of workmanship.
• Leads by example, modeling company values and professional standards in all interactions with team members, clients, subcontractors, and other trades.
• Shares knowledge and technical expertise with team members; proactively identifies and addresses skill gaps through on-the-job coaching and training.
• Report installation incidents and safety events to supervision promptly; ensure accurate documentation for training and compliance records.

EDUCATION AND EXPERIENCE

Education

• High school diploma or equivalent.
• Bachelor's degree, or technical/vocational certification in a relevant field preferred.

Experience

• Extensive AV installation experience, with demonstrated proficiency in cable management, equipment mounting, and AV system assembly.
• Proven understanding of AV signal flow, electronic concepts, and AV system fundamentals; including video distribution, audio routing, and control systems.
• Demonstrated ability to work effectively in active construction environments with working knowledge with building construction practices, trades sequencing, trade relations, and project schedules.

Certifications & Licenses

• Valid Driver's License with clean Motor Vehicle Record.
• OSHA 10 Hour Certification.
• OSHA 30 and SST Certification, if required by jurisdiction (within first 90 days of employment).
• AVIXA CTS or CTS-I certification, preferred.
• Manufacturer/Industry certifications preferred; may be required within the first 90-180 days of employment.

SKILLS AND ABILITIES

Technical Skills

• Computer literacy on Windows-based machines.
• Familiarity with Microsoft Office applications (Outlook, Word, Excel, etc.).
• Applied knowledge of web-based software and mobile applications.

Mechanical Skills

• Proficiency in working with hand and power tools.
• Skilled in of cable termination, management, and testing standards.
• Expertise in fastener selection and mounting safety, ensuring secure and code-compliant installations.

Other

• Safely operate company vehicles, when required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, bend, kneel, climb ladders and scaffolding, and reach with hands and arms throughout the workday.
• Must be able to lift and/or move objects weighing 75 lbs. or more, with or without assistance; this is an active, physically demanding position that may require heavy lifting on a regular basis.
• Must be comfortable and capable of overhead work on ladders, lifts, and scaffolding; may be required to work in confined spaces.
• Regularly required to operate hand and power tools including drills, hammers, and similar equipment.
• Must be able to talk and hear.
• Must be able to safely operate a motor vehicle.
• Periodically required to sit and use hands and fingers to operate a computer and telephone for administrative and reporting tasks.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is primarily field-based, requiring regular travel to client sites and active construction sites. Work environments include active construction sites, occupied commercial offices, government facilities, and higher education campuses. Overnight and out-of-state travel may be required based on project needs; candidates must be willing to travel for extended periods at times. Flexible scheduling, including early mornings, evenings, and occasional weekends, may be required to meet project demands. Overtime may be assigned.

HEALTH BENEFITS AND PERKS

• Industry-leading healthcare coverage begins on your first day of employment. Includes medical, dental, vision, and prescription
• Savings and 401K Investments with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Spending Account (DCA)
• 100% Company paid Life insurance
• 100% Company paid Short-Term Disability
• Optional Long-Term Disability
• Paid Time Off awarded at hire
• On-site gym, weight room, locker room
• Giving Programs
• Employee Tuition Reimbursement
• Opportunities to network and connect
• Lucrative Employee Referral program
• Delicious Free coffee
• Warm Philly soft pretzels every Wednesday in Malvern

COMPENSATION TRANSPARENCY

The total on-target earnings could range from $20.75 per hour to $29.50 per hour. The actual amount to be offered to the successful candidate will be near that range. Individual pay is determined by different factors, including work experience, geographic location, job-related skills, education level, position specific technical certifications, and additional trainings completed. All Cenero health and wellness benefits will begin on Day 1 of employment.

COMPANY INFORMATION

Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun!

Since 1999, Cenero has offered a range of Audio-Visual solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design, fabrication, installation, and managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions. Our corporate revenue growth has averaged 30% year over year for the past 6 years. We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. We have a new headquarters building in Malvern, PA, plus 4 other U.S. offices. (New York, Baltimore/Washington DC, Charlotte, and Dallas)

Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes:

• Proactive Managed Services identify and solve issues before meetings even start
• UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional
• Reactive Managed Services provide immediate assistance for all tech issues
• An Analytics Dashboard provides detailed data for more informed business planning
• AV Staffing Services provide on-site support of complex AV technology

At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine’s List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment.

Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HLH. This job description describes responsibilities and activities which may change at any time with or without notice. Direct candidates only. No-Fee Disclaimer. Note to all employment Agencies. This position is not open to third party employment Agencies. Any unsolicited Agency resumes or candidate summaries which are presented to any Cenero employee without having a current contract between that Agency and the Cenero Talent Acquisition organization will become the property of Cenero, and no Agency fee will be paid.