Who We Are
Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/
THE IMPACT YOU’LL MAKE
Tolead the daily execution ofdispatching installations. Collaborating withregional support centerto ensurecustom, semi-custom and large project appliance installationsare completedfrom start to finish. Interacts with customers, builders and the sales team and coordinators daily.Responsibilities includedelivering remarkable white glove customer service, safety, and efficiency/cost goals following established policies, procedures, methods, while upholding and modelling the company’s values and creating a positive working environment.
WHAT YOU’LL BRING
Executes the installation strategy with key tactics and plans, capability needs of the team, assets, and processes to deliver company goals, within timelines.
Maintains installation calendar daily
Routes installation teams for maximum productivity
Creates and closes all manifest daily, confirming all installs have been completed
Confirms all tickets have dropped to the picking queue
Manage picking queue by assigning tickets to be pulled
Ensuring correct product is pulled for delivery
Routes tickets in Innovo and communicates next day tickets with installation manager
Maintains communication with installersmanager during the day
Provides updates to RSS or salesperson as needed
Upload notes and picturesonto sales orders – where Innovo is not utilized by third party installers
Create and email delivery report from completed installations the day before to RSS and salesperson each morning
If there are reschedules (redates) or returns, create the return and coordinate the redate/return using2ndWill Call ship via and communicate with RSS
Assists warehouse personnel – I.e. returns and open line
Performs other duties as assigned.
Key Responsibilities:
Strong, refined relationship-based service skills, with demonstrated customer service orientation
Ability to learn quickly and be resourceful
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal,communication skills, and ability to deal with customer complaints effectively.
Ability to work independently, but also work as part of a team
Ability to prioritize work within a multi-tasking and fast paced environment
Strong follow-up skills
Ability to learn new procedures, and be comfortable with new technology
YOUR BACKGROUND
Excellent verbal and written communicationskills
3or more years ofcustomer service experience
Strong computer skills; MS Word, Excel and Outlook
Preferred Qualifications
Strong, refined relationship-based service skills, with demonstrated customer service orientation
Ability to learn quickly and be resourceful
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal and communication skills
Ability to work independently, but also work as part of a team
Ability to prioritize work within a multi-tasking and fast paced environment
Strong follow-up skills
Ability to learn new procedures, and be comfortable with new technology
Following is a list of physical and mental requirements identified as necessary to achieve the essential functions of this role:
Our commitment to excellent customer service is just part of our story. We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.
All full-time associates are eligible for the following benefits:
Medical and Dental Insurance
Flexible Spending Accounts and Health Savings Accounts
Company-paid Life Insurance
Short Term Disability
401(k) Plan
Paid Time Off (PTO) - plus paid holidays
Parental Leave
Voluntary benefits:
Vision
Long-term Disability
Voluntary Life and AD&D Insurance
Additional Voluntary Benefits through Corestream
We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.
Ever since our founder, Harold Joseph Reece, began selling plumbing products from the back of his truck in Australia in 1920, we’ve been committed to helping tradesmen and tradeswomen get the job done right.
Over 100 years later, we’re continuing to build the future with team members committed to improving the lives of our customers and our people by striving for greatness every day.
Our family of brands, formerly MORSCO Inc., in the USA serve the Plumbing, HVAC, Waterworks and Bath + Kitchen industries. Our 12 brands include DeVore & Johnson, Express Pipe & Supply, Farnsworth Wholesale Company, L&B Pipe & Supply, Morrison Supply, Murray Supply, Wholesale Specialties, MORSCO HVAC Supply, Fortiline, Todd Pipe, Schumacher & Seiler and Expressions Home Gallery.
We have a strong caring culture that supports each other, along with the communities where we live and work.
We are part of an industry that plays an important role in the health of society. The future here is bright. And with us, you’re empowered to make a difference. Within a strong team environment, our people are encouraged to grow. What you can accomplish here is limitless. Which is why for many or us, this is our “forever company.”
Help us build the future together at careers.reece.com.
