Job Description

The Role: Install Coordinator Manager

Who You Are:

You are a highly organized, hands-on leader who thrives in fast-paced environments, guiding Installation Coordinators to deliver timely, high-quality scheduling and execution. You drive performance by balancing customer needs, technician capacity, and operational priorities while partnering cross-functionally to ensure a seamless, data-driven installation experience.

Who We Are:

Established in 1989 Kings III is a growing, dynamic company. We’re a six-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2025. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.

More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!

What You’ll Do:

• Directly manage, coach, and support a team of Installation Coordinators.
• Set clear expectations, goals, and performance standards for the IC team.
• Provide ongoing feedback, coaching, and performance management to drive consistency and results.
• Identify training and development needs and partner with leadership to ensure ICs are equipped for success.
• Foster a collaborative, supportive team environment focused on accountability and continuous improvement.
• Oversee scheduling and coordination of installations and service work across assigned territories.
• Ensure effective management of labor resources, workloads, and expenditures.
• Monitor installation progress, backlogs, and service levels; proactively address risks or constraints.
• Review technician schedules and territory coverage to ensure optimal utilization and service quality.
• Support complex or escalated scheduling and customer situations as needed.
• Own forecasting and planning for installation volume, capacity, and labor needs.
• Review and analyze daily, weekly, and monthly performance metrics and reports.
• Ensure accurate tracking and follow-through on current and past sales requiring installation or service.
• Use data and trends to identify opportunities for process improvement and efficiency gains.
• Ensure clear and effective communication between Installation Coordinators, Field Service Managers, field technicians, customers, Sales, and Customer Experience teams.
• Support customer escalations and ensure timely resolution of installation-related issues.
• Maintain strong internal partnerships to align priorities and expectations across the business.
• Ensure team adherence to Kings III core values, policies, procedures, and regulatory requirements.
• Promote consistent processes and documentation across all Installation Coordinators.
• Ensure phone coverage standards and service support expectations are met.

What You’ll Bring:

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 3+ years of experience in scheduling, coordination, or operational support roles involving remote field personnel.
• 2+ years of people leadership or team lead experience, preferably in an operations or customer service environment.
• Experience managing teams responsible for installation, service coordination, or field operations support.
• Strong understanding of resource planning and scheduling in a dynamic, fast-paced environment.
• Proficiency with Microsoft Office applications and scheduling or workforce management tools.
• Experience in the alarm, elevator, low-voltage, or emergency phone industry preferred.
• Prior experience handling customer escalations and cross-functional coordination preferred.
• Strong people leadership, coaching, and performance management skills
• Excellent organizational and prioritization abilities
• Strong problem-solving skills with a proactive mindset
• Solid project management skills with the ability to manage competing priorities
• Customer-focused approach with effective dispute and resolution handling
• Strong attention to detail and follow-through
• Influential communicator who can motivate and align teams and field resources

What We Do:

Our mission is simple - We provide critical communications services to help people in distress.

Our Core Values are even simpler:

1. Honesty & Integrity

2. Service to the customer above all else

3. Do what is right

4. Good enough is not good enough: pursue excellence

5. Encourage individual initiative and growth

By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.

Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It’s that simple, our employees help save lives every day.

What’s in it for You:

• Medical insurance with 1 HSA and 2 PPO plan options
• Flex Spending Account (FSA)/Dependent Care FSA
• Dental, vision, life, short- and long-term disability insurance
• Critical illness and hospital indemnity plans
• 401k with company contribution
• Employee Assistance Program (EAP)
• Company paid telemedicine 24/7 access
• Wellness Program
• Employee discount program
• 8 paid holidays, plus 1 floating holiday
• 15 days of PTO accrued in year 1
• Generous referral bonus program
• Work life balance (a must!)
• Team building, attendance at our annual kickoff each January, and other fun events
• Relaxed professional dress code

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.