Job Description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Manager

& Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.

*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more
about us

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

& Summary A career within Consulting Services will provide you with the opportunity to help our clients leverage transformation to enhance their customer experiences.

• We are seeking a seasoned professional to join our team as a Senior Manager – Sales Strategy and Transformation in the Manufacturing Sector. This is a fixed-term contract (FTC) role based in Delhi, offering an exciting opportunity to drive impactful sales initiatives within a leading organization.. *Responsibilities: • Develop and implement innovative sales strategies and lead sales transformation initiatives to enhance organizational performance. • Work closely with cross-functional teams to identify opportunities for growth and align sales operations with business objectives. • Provide strategic insights and leadership to optimize sales processes, improve efficiency, and achieve revenue targets.

*Mandatory skill sets • Analyze market trends and customer needs to drive competitive advantage and strategic decision-making. • Lead change management efforts within the sales organization, ensuring smooth execution and adoption of transformation programs. • Monitor and evaluate the success of sales strategies, providing regular reports and recommendations to senior leadership.

*Preferred skill sets Skills and Behaviors • Strong preference for candidates with a background in the manufacturing sector, possessing in-depth knowledge of industry dynamics and best practices.

*Years of experience required • Experience: 15–25 years of progressive experience in sales strategy, sales transformation, or related roles, preferably within the manufacturing sector.

Education Qualification: A Master of Business Administration (MBA) or equivalent advanced degree. • Proven track record of leading successful sales transformation projects and driving organizational growth. • Exceptional leadership, analytical, and problem-solving skills.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: MBA (Master of Business Administration)Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Automotives

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Coaching and Feedback, Communication, Creativity, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation, E-Commerce, Embracing Change {+ 25 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

April 1, 2026