Job Description

Assists with the overall day-to-day operation of a diverse work force in the hotel. Creates a great time by ensuring that the highest level of guestroom cleanliness is achieved and maintained.

• Inspects guests’ rooms to ensure the highest cleaning standards are met.
• Provides counseling and supports team members in meeting their responsibilities and becoming part of the team.
• Ensures all team members follow hotel policies and procedures.
• Expedites and oversees special requests from the Front Desk.
• Attends management meetings.
• Develops teams and its members.
• Motivates employees to provide superior customer service to our guests.
• Monitors job performance daily.
• Meets the attendance guidelines of the job and adheres to departmental and company policies.
• Demonstrates Horseshoe’s Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact,
• Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.
• Previous housekeeping experience is required.
• Strong written and verbal skills are required.
• Excellent interpersonal, customer service, organizational, team building, and problem solving skills are required.
• Must demonstrate the ability to lead, guide, direct, develop and motivate people at all levels.
• Must possess strong people skills and ability to problem-solve through listening and responding to the needs of team members.
• Knowledge of Housekeeping operation is preferred.
• Knowledge of computers and typing skills are essential.
• Computer software knowledge to include Word and Excel is preferred.
• Must have a good understanding and working knowledge of chemical and cleaning supplies and techniques/equipment, including MSDS, OSHA guidelines would be beneficial.
• Must be able to converse, understand, read and write in English.
• Bilingual helpful (Spanish). Must be able to calmly handle stressful situations.
• Must be willing to work any day of the week. Must be able to get along well with co-workers and work as a team.

• Must be able to perform the physical job duties of line employees in emergency situations.
• Must be able to work independently and with co-workers.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to speak distinctly and persuasively to others.
• Must be able to stoop, bend, push, pull, and carry up to 50 pounds.
• Must be able to maneuver in hotel, up and down stairs and reach above shoulder level.
• Must have good finger movement and rotating wrist motion.
• Must be able to tolerate cleaning chemicals, without developing an allergic reaction.
• Must be able to work in areas containing second hand smoke.
• Must be able to operate equipment, including vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop and broom.
• Caesars reserves the right to make changes to this job description whenever necessary.

Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.