Job Description

Fire Protection Services, LLC is hiring an Inspections Coordinator to manage recurring inspection scheduling for our Atlanta location. This is a high-volume, high-persistence outbound role — you'll be the driving force behind keeping our inspection calendar full and our technicians' schedules booked out in advance.

If you're organized, thrive on follow-through, and don't let a call go unanswered without a next step, we want to talk to you.

What You'll Do

• Customer Outreach: Make persistent outbound calls — a minimum of 40 per day — to current clients in the Atlanta area to schedule recurring inspections as they come due, following up consistently until booked.
• Schedule Management: Build and maintain technician schedules a minimum of 30 days out, in coordination with Field Leadership and Inspection Management.
• Customer Correspondence: Keep on top of customer email correspondence, ensuring nothing sits unanswered.
• Customer Onboarding: Support onboarding of new inspection accounts, ensuring service details and schedules are set up correctly from the start.
• Data Integrity: Keep client and job records accurate and current in ServiceTrade; maintain inspection schedules in Excel/Google Sheets.
• Administrative Support: Assist with general scheduling support and correspondence as needed.

What You Bring

• 1–2 years in customer service, dispatch, or scheduling (fire protection or life safety industry experience strongly preferred).
• Excellent phone communication and genuine persistence — you don't give up after one call.
• High attention to detail and strong organizational skills.
• Proficiency with ServiceTrade, Excel, and Google Sheets (or the ability to learn fast).
• Self-motivated, adaptable, and collaborative in a fast-moving team environment.

Preferred

• Experience scheduling or coordinating inspections, testing, or compliance-driven services.
• Familiarity with AHJ (Authority Having Jurisdiction) requirements and inspection compliance timelines.
• Experience with high-volume, high-persistence outbound calling campaigns.

Location

Based out of our Atlanta office — in-office, Monday–Friday.

Compensation & Benefits

• Salary: $45,000 – $55,000, based on experience
• PTO, paid holidays
• 401(k) with match
• Medical, dental, vision, life insurance
• Opportunity to grow into broader client support and coordination roles