Job Description

At Quadel, we believe great work starts with great people. That’s why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. We’re currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward.

The Inspection Manager is responsible for the full operational oversight of Housing Choice Voucher (HCV) inspection services under a large, federally funded program. This role ensures compliance with HUD inspection standards, including Housing Quality Standards (HQS) and National Standards for the Physical Inspection of Real Estate (NSPIRE), while managing a contractor-led inspection team and supporting program performance.

The Inspection Manager serves as the primary liaison between inspection operations and broader program functions, ensuring alignment with eligibility, leasing, recertification, and compliance activities. This position is accountable for inspection quality, timeliness, regulatory compliance, and customer service outcomes.

The role operates within the framework of a large-scale voucher program (approximately 20,000+ vouchers) requiring annual inspections, real-time data management, and performance reporting.

DUTIES AND RESPONSIBILITIES

Oversee all inspection activities, including annual, initial, special, and quality control inspections
Ensure each assisted unit is inspected at least annually in compliance with HUD requirements
Implement and maintain inspection protocols aligned with HQS and NSPIRE standards
Monitor inspection scheduling, completion rates, and reinspection timelines
Ensure enforcement of deficiency correction requirements and deadlines
Manage and oversee third-party inspection contractors and clerical support staff
Establish performance expectations, service level standards, and productivity benchmarks
Conduct regular performance reviews and enforce contractual requirements
Ensure contractor compliance with quality control standards and reporting expectations
Coordinate staffing levels to meet program demand and inspection volume
Develop and implement a comprehensive Quality Control (QC) program
Conduct or oversee supervisory and independent QC inspections

Identify trends, systemic issues, and compliance risks
Ensure adherence to HUD regulations
Maintain documentation and audit readiness at all times
Support SEMAP performance indicators related to inspections (Indicators 5, 6, 11, 12)
Serve as the primary liaison between inspections and program operations, including:
Coordinate with program staff to ensure inspection outcomes align with leasing and HAP processes
Support resolution of complex cases involving participants, landlords, and compliance issues
Participate in cross-functional meetings to ensure operational alignment
Ensure all inspection activity is recorded in the system of record (Emphasys Elite) in real time
Oversee use of inspection technology platforms, including scheduling and tracking tools
Support integration of supplemental tools (e.g., AI-assisted workflows, inspection tracking systems)
Ensure data accuracy, completeness, and reporting integrity
Track and report inspection metrics, including:
Prepare regular reports for executive leadership and the client
Support monthly and ad hoc reporting requirements
Use data to drive operational improvements and resource allocation
Ensure high-quality service delivery to participants and landlords
Support timely communication regarding inspection scheduling, results, and required actions
Address escalated complaints and service issues
Coordinate with call center and customer service functions as needed
Support transition planning and startup activities
Ensure continuity of inspection services during transition periods
Participate in required meetings with the County and stakeholders

SUPERVISORY RESPONSIBILITIES

Contracted Inspection Team (Inspectors)
Contracted Scheduling/Clerical Staff
Quality Control Inspectors (if applicable)

QUALIFICATIONS

Bachelor’s degree in Public Administration, Housing, Construction Management, or related field (or equivalent experience)
Minimum 5–7 years of experience in housing inspections, HCV program administration, or related field
Minimum 3 years of supervisory or management experience
Demonstrated experience with HQS and/or NSPIRE inspection standards
Experience managing contractors or third-party vendors
Strong knowledge of HUD regulations and HCV program requirements
Experience with housing software systems (Emphasys Elite preferred)

PREFERRED QUALIFICATIONS

Certification in HQS and/or NSPIRE inspections
Experience in large-scale HCV programs (10,000+ vouchers)
Experience supporting SEMAP compliance and performance improvement
Familiarity with AI-enabled or technology-supported inspection workflows
Experience in program transitions or large operational startups
Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.
Professional working proficiency in Spanish/Creole a plus.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Combination of office and field-based oversight
Regular interaction with contractors, landlords, participants, and program staff
May require local travel to inspection sites and offices
Occasionally required to stand.
Occasionally required to walk.
Frequently required to sit.
Continually required to utilize hand and finger dexterity.
Continually required to talk or hear.
Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
Occasionally/required to lift/push/carry items up to 35lbs.

Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law.

Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.

Employment is contingent upon successful completion of pre‑employment requirements, which may include background screening, pre-employment drug test and verification of credentials.

This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.

About Quadel

Quadel Consulting has been a leading national expert in public housing since 1975, working with local agencies to improve or administer Housing Choice Voucher (HCV) programs, HUD-subsidized multifamily housing programs, Low Income Housing Tax Credit (LIHTC) programs, disaster recovery housing services and more.

Quadel blends private-sector productivity, quality and management principles with public and nonprofit social welfare goals. Our clients and partners value our real-world practicality, hardworking thoroughness and thoughtfully tailored solutions.

More than 2,000 affordable housing professionals attend Quadel trainings, certifications and custom courses every year. Our proprietary web-based quality and performance management system, QualCheck, has proven an effective tool providing consistent, reliable and objective quality-control monitoring and reporting for HCV and public housing programs.

Quadel’s employees work from offices in Maryland, Indiana, North Carolina, Arizona, and Tennessee, with remote staff based in nearly every state to support clients nationwide from Denver to Dallas, from Chicago to Atlanta. All of our senior executive leaders have served as housing managers at the local level. ensuring our guidance is both practical and rooted in real-world expertise.

Our goal is to be a true partner to our clients—not just an outside advisor. Our engaged, “on the ground” approach allows us to align our services with every client need.

We firmly believe that government and communities have an important role in solving the housing needs of low-income families and special populations. Our mission is to join dedicated public and nonprofit organizations in making housing programs achieve their full potential—because everyone deserves a safe and affordable place to call home.

Industry

Consulting & Advisory

Company Size

201-500 employees

Headquarters

Washington, District of Columbia

Year Founded

1975

Website

quadel.com

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